TDF is not authorized to offer refunds for tickets except in case of cancelled performances. If a theatre cancels its performance, an automatic refund check will be mailed or online purchases will be credited to your credit card.

If there is a citywide emergency and a patron is unable to attend a performance that has NOT been cancelled, it is up to the ticket holder to contact the theatre directly to try to make alternate arrangements. Please bear in mind that each theatre has its own procedures and policies.
 
Broadway ticket holders should contact City Center at 581-1212, the Richard Rodgers at 221-1211 x 3, Studio 54 at 719-1300  or TELECHARGE at 212.239.6400 (name of proper company is printed on the tickets) and ask to speak to customer service.

Off-Broadway or Special Event ticket holders should contact the theatre directly.

Thank you for your patience and cooperation.