FAQ for New Website

Answers to your questions about the new site

The new TDF Website is here. Here are answers to a few of the questions you may have as you find your way around around.

How do I log in.
The same as always. Top right of the home page. Click on TDF Log In

I need help getting around!
Click the "On" button next to the word help at the very top of the home page. You will be given a brief tour of the Home Page  features.
and remember:you can always return to home by clicking the TDF Logo at the top of any page.

As a member, how will I search for shows on the new website?

Easy! Once you log in, just as you always have, you will see a list of everything we are currently offering.

On the left-hand side of the screen you will see a series of filters that allow you to refine what you are searching for.

Clicking on these filter titles, Filter by Venue or Filter by Category, will expand them and allow you to select various venues like Broadway, Off Broadway, Concerts, and categories like Musical, Dance, Children/Family.

Mix and match your filters to fine tune your interests.

Once filtered, you'll see the shows that match your interest!

Prefer to search by title? Just enter it into the search bar at the top of the offer screen and click search!

What other ways can I sort the list of available shows?
You can sort the Member Offers in other ways by clicking the options directly above the first show listed.

For example, clicking View All will show all of the available shows.

Clicking What's New will list shows that were recently added to the list.

Clicking What's Popular will list shows that are popular among TDF members, based on ticket sales.

For example, clicking What's Today will list the shows that are still available for today.

Need to start over fresh? Click Clear Filters to wipe away all of your filters and start anew!

And, now, you can see the genre and category for each show before clicking through to the detailed description.


I am having difficulties accessing your Website. What should I do?
For TDF to answer any question regarding the use of our Website, you must provide us with enough information to begin investigating the problem. Please take the time to provide us with the following information: What type of computer are you using? What operating system? What browser? What version? What exactly is happening and when? If you are reporting a broken link, where is it and what is it linking to? What exactly did the error message you received say? Please email this information to info@tdf.org and we will investigate your issue and get back to you.

I cannot remember my password. How do I retrieve it?
If you have lost or misplaced your password, you can use our automated system to retrieve your account information by clicking “Forgotten your password? Click here," located on the TDF Online Offers Logon page at secure2.tdf.org/welcome.
If you would like us to look up your account number for you, please send your inquiry to info@tdf.org. Be sure to include your full name, address, telephone number and email address.

I have tried to renew my membership, but the page is unavailable.
If this page is unavailable, please contact customer service at info@tdf.org

Why is my confirmation email blank?
Usually this should not happen. However, some members who have hotmail accounts may experience this problem. By default, email receipts for your online purchases are posted as standard multipart documents with MIME content types that  enable HTML-capable email clients to display your email receipt in the same familiar format as our Website. For clients that  are incapable of displaying HTML, a plain-text version is included, but it may not be visible if viewed by an online email client through an Internet browser. If your email receipts appear to be blank, we advise that you change your notification type to "Text Only."

What Browser(s) does the TDF Website support?
The newest version of the following browsers have all been tested with our Website.
  • AOL
  • Google Chrome
  • Internet Explorer
  • Firefox
  • Safari
We encourage everyone to use the newest version for your security. (Please note that such upgrades are free.)

How do I clear my Web browser's cache?

To Clear Your AOL 9.0 Browser Cache
From the horizontal toolbar at the top of your screen, click on "Settings."
A box appears called "Settings: Essentials."
Click on "Internet [Web] Options"; this will launch a window called "AOL Internet Properties."
Click on the "General" tab.
Under "Temporary Internet Files" click on the "Settings" button.
On the "Settings" page, make sure "Every visit to the page" is selected.
Click "OK."
When you return to the '"General" tab, click on "Delete Files" to clear the cache.
Click "OK."

To Clear Your Internet Explorer Cache (Windows)
In the browser, click  "Tools" on the menu bar.
Choose "Internet Options."
On the "General" tab, click "Clear History."
When it asks "Delete all items in your History folder?", click "OK."

To Clear Your Internet Explorer Cache (Mac OS X)
Open the Explorer menu and select "Preferences."
Find the section labeled Web Browser and click on "Advanced."
Find the section labeled Cache and click on the "Empty Now" button.

To Clear Your Mozilla Firefox Cache (Windows)
In the browser, click  "Tools" on the menu bar.
Choose "Options."
Select "Privacy."
Choose "Cache."
Choose "Clear."

To Clear Your Mozilla Firefox Cache (Mac OS X)
Open the Firefox menu and select "Preferences."
Click on the "Privacy" tab.
Find the line labeled "Cache" and click on the "Clear" button.

To Find Out the Version of Your Web Browser
In the browser, click on "Help ->About ->."
The Browser version will be listed.
Click "OK" To turn on cookies in a Web Browser.

How do I turn on cookies in my Web browser?

To Turn On Cookies in Microsoft Internet Explorer
In the browser, choose "Tools."
Select "Internet Options."
Click the "Security" tab.
Click "Internet," then "Custom Level."
Scroll down to "Cookies" and choose one of the two options.

To Turn On Cookies in Mozilla Firefox
In the browser, choose "Tools" and select "Options."
Click the "Privacy" tab.
Expand "Cookies" menu.
Check the box labeled "Allow Sites To Set Cookies."
Click "OK."

Error Messages
We know it can be frustrating to receive an error message when you're in the midst of purchasing tickets. Here are some explanations of common error messages to help you avoid any inconvenience in future transactions.

Make sure your computer is set to accept cookies before you try to make a purchase. Make sure nothing is preventing your browser from accepting cookies, e.g. antivirus programs or a pop-up blocker.

Page is not available
Doublecheck that the URL was entered correctly. If you had this page bookmarked or found it via a search engine, then this page may have expired. Please update the bookmark/favorite.
Try refreshing or reloading the page (press ctrl + F5 on the keyboard).

If the above are unsuccessful, please send an email to info@tdf.org indicating the error message you are receiving.

I can't find the information I need here. What should I do?
Please check the regular FAQ/User Guide carefully.