Employment Opportunities
Work with TDF!
Employment Opportunities
Open Positions
About the job: TKTS Patron Services Representatives are the official face of TDF at our TKTS Booths. They help TKTS patrons with all of their questions and are primarily charged with discussing the current theatrical offerings with potential ticket buyers. The goal of a Patron Services Representative is not to push certain shows or seats, but rather to help our patrons make informed decisions and get all of the information they need about any given show. Representatives also assist in managing the lines, including moving the stanchions, directing patrons toward open windows and ensuring no one is cutting the line. Representatives should be well informed, kind and passionate about theatre so they can help our patrons understand the Booths, our offerings and improve the overall TKTS experience. The Representative position is part-time with an hourly base pay of $21.25/hr with the potential for raises.
Representatives are expected to:
- Work year-round at the TKTS Booths, mostly outdoors
- Possess extensive knowledge of shows on Broadway and beyond as well as theatre locations
- Be able to effectively communicate information about each show in an unbiased way
- Assist in patrons’ understanding of the TKTS Booth’s operations, rules and functions
- Assist in the function of the Booths as required by the Supervisors, including line management
- Attend meetings every other month with the entire Patron Services team
- Participate in occasional special projects by request of the Manager, such as handing out promotional flyers or creating social media content
- Maintain a positive and upbeat atmosphere at all TKTS Booths, and endeavor to make all our patrons’ experiences with TKTS as positive as possible
How to apply: E-mail your work résumé and cover letter to SamanthaD@tdf.org with the subject line TKTS Application along with your name. No calls please.
About TDF
TDF is dedicated to sharing the power of the performing arts with everyone. As one of the only arts service organizations whose membership is the audience, our mission is to remove the financial, physical and invisible barriers to the performing arts. Our vision will be complete when every New Yorker and visitor to NYC feels ownership of and belonging in the live performing arts.
With an annual operating budget of $19 million, TDF fulfills its mission through two key areas of work:
1. TDF’s mission-driven ticketing programs provide broad access to audiences for whom price is a barrier to entry. Through the iconic TKTS Booths in Times Square and Lincoln Center, and through TDF’s membership programs, the organization serves more than 1 million audience members per year.
2. TDF’s Programs remove financial, physical and invisible barriers to attendance for the communities that need it most. These Programs serve close to 50,000 audience members annually, particularly those impacted by hearing loss and deafness, vision loss and blindness, mobility loss, or by intellectual and developmental disabilities. TDF also serves 11,000 high school students every year and more than 150 community organizations, including veterans, seniors and other underserved communities. Our methodology includes both access to discount/free tickets, and the curation of an environment at the theatre where audiences can feel comfortable, safe, and experience shows on their own terms.
TDF is an Equal Opportunity Employer (EOE). TDF provides equal employment opportunities to all applicants without regard to, and prohibits discrimination and harassment of any type on the basis of: race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.