Passengers

Accessibility

• Assisted Listening System

  Infrared assistive listening systems are installed in all theaters and headsets may be used at any seat. Headsets with induction neckloops are available for patrons who use hearing aids and cochlear implants with a “T” switch. Devices are distributed free-of-charge on a first-come, first-served basis. Devices are available at the Ticketing and Information Desk. Please request a device from staff as you arrive.
• Box Office

  The Ticketing and Information Desk, located in the lobby entrance, is accessible.
• Elevator/Escalator

  Accessible Ramps and Elevators allow patrons to reach all levels/areas of PAC NYC. Elevators are provided to navigate from the ground level to the main foyer and restaurant and to all levels of the theaters where accessible seating is present.
• Entrance

  The accessible Citi Entrance is available just west of the grand stairwell into PAC NYC. All theaters, the restaurant and Ticketing and Information Desk are accessible.
• Folding Armrests

  Seats with removable armrests are available in all venues.
• Passenger Loading Zone

  Access-a-Ride users can use the AAR bus stop at the front entry of PAC NYC for more convenient pick-ups and drop-offs.
• Restroom

  Accessible restrooms are located on the 2nd and 3rd level of the building, accessible via elevator from the ground and the main 2nd level lobby. Three ADA Single use restrooms (Large enough for companion assistance) are located on the 2nd level. Two ADA Single use restrooms (Large enough for companion assistance) and 4 wheelchair accessible toilets are located on the 3rd level.
• Seating

  All theaters have wheelchair- and scooter-accessible locations where patrons can remain in their wheelchairs or transfer to theater seats. Patrons who cannot or do not wish to transfer from their wheelchairs to a theater seat should request/purchase wheelchair-accessible locations when ordering tickets. Seats with removable armrests are available in all venues.
• Visual Assistance

  Large print and Braille playbills are available.
• Wheelchair Info

  All theaters have wheelchair- and scooter-accessible locations where patrons can remain in their wheelchairs or transfer to theater seats. Patrons who cannot or do not wish to transfer from their wheelchairs to a theater seat should request/purchase wheelchair-accessible locations when ordering tickets. For assistance selecting accessible seats or for more information about accessibility for a person with a disability, please contact 212-266-3010 or accessibility@pacnyc.org.