TDF’s New Membership and Ticketing Platform FAQ
We’re making some exciting behind-the-scenes upgrades to give you an even better TDF experience! Our new membership and ticketing platform will offer a smoother, more responsive design that is optimized for devices, including phones and tablets.
We expect the new platform to launch on Tuesday, June 9 in the afternoon. To facilitate this transition, our system will be offline from Monday, June 8 at 10 p.m. until we go live on Tuesday. During this period, you will not be able to log in or purchase tickets. You will receive an email once we’re up and running. (As with all major tech projects, timelines sometimes shift during implementation. We will update this page with any changes.)
While your membership details will transfer automatically, you will be prompted to set a new password the first time you log in after the switch. Below are answers to questions we anticipate. If you have any other queries or need assistance, please email our Customer Experience team at customerservice@tdf.org.
Why did TDF change ticketing platforms and what should I expect?
Our new and improved system will make purchasing tickets and updating your account easier. You will be able to edit your personal information, save a payment method, view your past and future orders, and enjoy a more user-friendly purchasing experience. The site will look different, but TDF Membership offers, prices and account information will remain the same.
Will I need to reset my password?
Yes. Once our new ticketing platform is up and running, you will receive a welcome email from us with a link to reset your password. Just follow the instructions and you’ll be able to access your TDF account. If you do not receive this email or need help resetting your password, please contact our Customer Experience team at customerservice@tdf.org.
Do I need to create a new account?
No. Once you reset your password, you can log in with your usual email.
Will my account information remain the same?
Aside from your password, yes! Everything else about your TDF account stays the same. You will have access to the same offers at the same prices as before, and all of your personal information, including your email and phone number, should be intact.
I have multiple TDF accounts. Will I still be able to access them?
If you have more than one Membership type (e.g., general TDF and TAP) and you do not see both listed when you log in, please contact our Customer Experience team at customerservice@tdf.org.
Will my future ticket orders still be listed?
Yes, you will be able to view all your upcoming ticket orders, even ones you placed before the transition.
Will I still have access to the same ticket offers?
Yes. Once you log in to your account, you will see the same ticket offers as before. The layout will look a bit different, but the offers and prices remain the same.
Are any prices or fees changing?
No, not at this time.
Will my expiration date stay the same?
Yes. To look up your expiration date, log in to your account, click on your name in the top right-hand corner, and then click “My Account.” Scroll down to the bottom of that page to the “My Memberships” section, which lists your Membership type(s) and your expiration date(s).
What happens to unused credit on my account?
Unused TDF credit will still be available. To check your balance, log in to your account and click the “Saved Payments” link at the top of the page. There you’ll see your credit balance, if any.
Some of my account information is incorrect. How can I fix it?
You can view your account information under “My Account.” To update your personal information, click the “edit” button on the right-hand side. If your Membership information is incorrect or you are unable to edit your personal information, please contact our Customer Experience team at customerservice@tdf.org.
How do I order tickets?
- Log in to browse current ticket offers. Note: The website link is changing to members.tdf.org but this link is not yet live! If you have the old ticketing link bookmarked, you will need to update it once our new platform launches.
- Filter by venue, category, date, keyword and more. Click on a show for more information along with available dates and times.
- Choose your preferred performance and number of tickets (up to 9 per performance), then click “Add to Cart.” At that point, you can check out or continue shopping.
- When you are ready to check out, click the shopping cart icon in the top right-hand corner. Please review the details of your purchase as all orders are final, refunds and exchanges are not allowed! Confirm the tickets are for the performance, date and time you want. When you are ready, click “Proceed to checkout.”
- Verify that your order is correct, as well as all of your personal information (i.e., your name, address and billing information). Enter your credit card number (Visa, Mastercard, American Express and—new with this platform—Apple Pay and Google Pay), expiration date and CVV number, or use a saved payment method. Then click “Place Order.”
- The final page is your confirmation and receipt, which will also be emailed to you.
All TDF tickets are held at the box office for pickup within an hour of showtime. Only the TDF Member who placed the order can pick up the tickets. The box office may ask you to present your order confirmation and/or a photo ID.
I’m having technical difficulties, (e.g., can’t complete a transaction, page isn’t loading or crashes, etc.). What should I do?
Try reloading or refreshing the page. If that does not work, please contact our Customer Experience team at customerservice@tdf.org for help troubleshooting.
Will my saved settings and bookmarked links carry over?
No. Since this is a new ticketing platform, your settings and bookmarks will need to be updated. When you log in, save your settings and bookmark the new link.
Will the filters I used still be saved on my account?
No, though most filter options will still be available. When you log in, click the filters you want. They will still be located on the left-hand side.
Is my data still secure on the new platform?
Absolutely! Run by Salesforce, our new enterprise-grade platform is trusted by thousands of organizations worldwide, with built-in protections including data encryption and strict access controls. TDF’s privacy and data protection commitments remain fully in place, and guarding your personal information remains a top priority.
How do I submit my proof of eligibility?
You no longer need to email us, you can upload your proof to your account! When you log in, go to “My Account” in the top right-hand corner. Scroll down to your Membership info. Click the “Certify” button to upload a PDF or photo of your proof of eligibility.
What documentation is required for proof of eligibility?
Click here for a full list of qualifying documents.