TDF Accessibility Programs (TAP) FAQ

How do I become a member of TDF Accessibility Programs (TAP)?
You can apply for a membership by mailing a self-addressed, stamped envelope to:

TDF/TAP
520 Eighth Avenue –Suite 801
New York, NY 10018-6507
ATTN: Application

Or you can apply online at  http://home.tdf.org/TAP/Email/index.html 


If I am already on TDF’s regular membership list, can I also join TAP?
No, you can only be a member of TAP or regular TDF—NOT BOTH! If you are a regular TDF member and would like to switch over to TAP, please send an e-mail to tap@tdf.org indicating that you would like to change your membership. You will need to include your TDF membership ID# and fax or mail proof of your disability. HOWEVER, if there is someone in your household who qualifies for regular TDF, they can have a separate membership even though the mailing address is the same.

What kind of proof would I need to supply to become a member of TAP?
The preferable proof of disability would be a doctor’s note; however, you could make a copy of an Access-A-Ride Pass or the results of a medical test (i.e. hearing/vision).

What if my medical condition changes?
If your condition changes (i.e. you now require an aisle seat rather than general orchestra seating), PLEASE CONTACT THE TAP OFFICE AT (212) 912-9770 ext.381.

Is there an annual fee for TAP?
NO, currently there is no annual fee for this service. However, a fee may be instituted in the future.

How many tickets can I order through the TAP program?
You can order up to NINE (9) tickets per performance unless otherwise stated in the brochure.

Will my seats always be in the orchestra if I order through TAP?
YES, Orchestra Seating is guaranteed for all performances.

Are the tickets more expensive for TAP than in the regular TDF program?
YES, because TAP offers a guaranteed orchestra seat and the cost of the tickets will be approximately 50% of the box office price.

Is there a handling fee for TAP?
YES, there is a $3.00 handling fee per order, per show (NOT PER TICKET). So, for example, if you ordered five (5) tickets for The Phantom of the Opera, you would add $3.00 to the total cost of the tickets order.

If something happens and I cannot attend a performance, would I be entitled to a refund or allowed to go to another performance?
All tickets through TAP are NON-REFUNDABLE UNLESS a PERFORMANCE IS CANCELLED or a SHOW CLOSES. However, in some cases, you may be able to “past-date” your tickets for another performance by contacting the number on the back of your tickets (usually Ticket Master or Telecharge).

How will I receive information for upcoming shows?
A MONTHLY BROCHURE WILL BE MAILED OUT GIVING ALL PERTINENT INFORMATION ON UPCOMING SHOWS.

For those members who are in the ticket program for people who are hard of hearing or deaf, the offers for Open Captioned and Sign Language Interpreted performances are usually sent out every two to three months through the regular mail and via email.  Sometimes, additional ticket offers for open-captioned and sign language interpreted shows are sent out via email only.

Once I send in my ticket request form, when can I expect to receive my tickets in the mail?
You should receive your tickets AT LEAST ONE (1) WEEK PRIOR TO THE PERFORMANCE DATE. If you do not receive your tickets by that time, please call the TAP Office at (212) 912-9770 ext. 381 for assistance.

If I give performance date options, how do I know what date my tickets will be for?
TAP always does its best to fill a customer’s first choice. YOU WILL NOT KNOW FOR SURE WHAT DATE IS FILLED UNTIL YOU GET YOUR TICKETS IN THE MAIL.

What if the performance(s) I request are sold out?
If your order cannot be filled, TAP WILL RETURN YOUR CHECK TO YOU. TAP will NEVER PARTIALLY FILL AN ORDER. For example, if you send in a check for 4 tickets and only 2 tickets are available, your check and order will be returned to you.

What if my tickets are lost in the mail or I misplace them?
TAP keeps a record of all seat locations. If your tickets are lost, PLEASE CALL (212) 912-9770 ext. 381 A.S.A.P. SO WE CAN FAX OR E-MAIL A “LOST TICKET” FORM TO YOU. You will then take the “Lost Ticket Form” with you to the box office or ask for the House Manager in order to be seated.

Can I order tickets online?
For Regular TAP offers, NO, tickets cannot be ordered online. We are working on providing online ticketing and once it is available you will be notified by email (Please provide an email address on your application). Until that time, REGULAR TAP TICKETS ARE ONLY AVAILABLE THROUGH THE MAIL WITH AN ORDER FORM AND A CHECK. Only tickets to open captioned and sign language interpreted performances are available for online purchasing by logging into MEMBER SERVICES—login at the top right corner of the TDF homepage (www.tdf.org) using your registered email address and your member I.D. #.

I can’t login. What is the problem?
You might not have a REGISTERED EMAIL ADDRESS WITH TAP or YOUR ACCOUNT MAY BE INACTIVE.  If you are having trouble please email  tap@tdf.org   for further assistance

I have not been getting offers in the mail.  Why?
TAP recently updated the mailing list, so if you have not ordered tickets in the past 3 years, your account may be inactive. To get back on the mailing list, please email tap@tdf.org and include your member I.D. # if you have it. If you do not have your I.D. #, please include the complete name the membership was under along with your current mailing address. 

What are TAP business hours?
TAP operates on the same schedule as Regular TDF—MONDAY-FRIDAY, 10:00 AM – 6:00 PM. TDF & TAP CLOSE AT 3:00 ON FRIDAYS DURING THE SUMMER (JUNE 1 – AUG. 31)

How can I contact TAP?
VOICE PHONE:  (212) 912-9770 ext. 382
TTY: (212) 719-4537
Email: tap@tdf.org
Fax: (212) 912-9651 ATTN: TAP

Mail:
TDF/TAP
520 Eighth Avenue – Suite 801
New York, NY 10018-6507

IN AN EMERGENCY, you can also reach TAP Coordinator Sarah Aziz at (212) 912-9770 ext. 382 or  via e-mail at saraha@tdf.org during regular business hours.