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Ticketing Operations Assistant – Part-Time Temporary Find out more

About the position

TDF is looking for a part-time Ticketing Operations Assistant to join our organization as we embark on an ambitious new chapter. As we undergo a technological transformation, we’re looking for a partner who can seamlessly integrate the needs of our various partners into a single operating system that seamlessly puts our affordable tickets into the hands of our members. With an emphasis on experience navigating new technology, box office relationship management and a knowledge of live theatre’s ticketing systems, this person will add value to the organization by being the tactical lead we need to succeed in our next chapter. The core days will be for weekend coverage and select days during the week, and providing coverage when staff are out of the office for PTO. The weekly hours for this role will not exceed 24 hours per week. The end date for this role is December 31, 2026.

What you’ll do

Key Responsibilities:

  • Provide weekend and select weekday coverage of the Ticketing and Customer Experience inboxes,
    serving as the primary point of contact when the core team is offline (core hours of 3:30-7:30 p.m.)
  • Triage and resolve showtime issues such as cancelations (coordinating patron notifications,
    refunds and exchanges), manifest errors and time-sensitive emergency requests.
  • Provide detailed summaries of weekend inquiries and work that should be completed when
    standard business hours resume.
  • Build new events, offers and sales reports for a wide array of Broadway and Off-Broadway/institutional partners, with an eye toward professional, insights-based communication tools.
  • Support the delivery of digital daily ticketing manifests with the Ticketing Manager.
  • Provide timely partner communication updates to inbound requests. “Air traffic control” priority
    requests between the Partnerships, Ticketing Operations and Customer Experience Teams.

You’re a great fit if…

  • You have 3+ years experience working in a box office or in an adjacent role at a live entertainment company. A familiarity with Salesforce and/or multiple ticketing platforms is a plus.
  • You have experience with change management in day-to-day operations and are energized by
    these opportunities.
  • You are passionate about theatre audiences of the future and want to help create the building blocks that ensure we have new audiences for the next generation of theater makers.
  • You have excellent written and verbal communication skills.

Compensation

This is a part-time, temporary role with a rate of $23/hr. Position will conclude by December 31, 2026. TDF is a hybrid-onsite organization, and staff are encouraged to be in-office 3 days a week.

To apply

Please send your resume and a cover letter telling us what you hope to bring to this role to resumes@tdf.org. You may also use this email address should you require any accessibility accommodation during this interview process.

Start Date: August 2026

About TDF

TDF is dedicated to sharing the power of the performing arts with everyone. As one of the only arts service organizations whose membership is the audience, our mission is to remove the financial, physical and invisible barriers to the performing arts. Our vision will be complete when every New Yorker and visitor to NYC feels ownership of and belonging in the live performing arts.

With an annual operating budget of $19 million, TDF fulfills its mission through two key areas of work:

1. TDF’s mission-driven ticketing programs provide broad access to audiences for whom price is a barrier to entry. Through the iconic TKTS Booths in Times Square and Lincoln Center, and through TDF’s membership programs, the organization serves more than 1 million audience members per year.

2. TDF’s Programs remove financial, physical and invisible barriers to attendance for the communities that need it most. These Programs serve close to 50,000 audience members annually, particularly those impacted by hearing loss and deafness, vision loss and blindness, mobility loss, or by intellectual and developmental disabilities. TDF also serves 11,000 high school students every year and more than 150 community organizations, including veterans, seniors and other underserved communities. Our methodology includes both access to discount/free tickets, and the curation of an environment at the theatre where audiences can feel comfortable, safe, and experience shows on their own terms.

TDF is an Equal Opportunity Employer (EOE). TDF provides equal employment opportunities to all applicants without regard to, and prohibits discrimination and harassment of any type on the basis of: race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.