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Key responsibilities:
●Report to our Vice President of Strategic Partnerships & Industry Relations as the core business owner of day-to-day ticketing operations, with accountability toward seamless ticketing and minimal operational or financial hiccups in the process.
●Support our future of more automated, tech-based ticketing systems, working with Tech and Partnership colleagues to make the ticketing experience more efficient.
●Have a forward-looking view of our operations, recommending new opportunities to make financial reconciliations, payments, setup or merchandising more efficient.
●Be accountable for the delivery of manifests and customer information on a daily basis across 400+ show partners.
●In collaboration with Audience Services, facilitate accessibility, exchange or cancellation requests, communicating with box offices when appropriate to do so.
●Contribute to the building and ticketing of new show requests.
●Serve as an administrator of our new self-service ticketing portal, providing our Tech team recommendations on how to improve it.
●With an eye toward e-commerce merchandising, ensure our ticketing offer pages have consistent information and highest quality visuals to guarantee stronger conversion rates.
●Have a forward-looking view on upcoming supply, keeping the Partnerships team in the loop of potential weak sales spots or opportunities to up supply.
●Collaborate with our Partnerships team on escalation moments.
●Help guide the day-to-day work of the Ticketing team’s two other members, ensuring a balance of work and areas of individual ownership.
●Supervise work around Proof of Eligibility and Membership fees, providing regular updates to leadership on the impact of this process and any core issues.
You are a great fit if:
●You have 3+ years experience working in a box office or an adjacent role at a live entertainment company. A familiarity with Salesforce and/or multiple ticketing platforms is a plus.
●You have experience with change management in day-to-day operations and are energized by these opportunities.
●You are passionate about helping to create the building blocks that ensure we have new audiences for the next generation of theatre-makers.
●You have excellent written and verbal communication skills.
●You are comfortable supervising staff and providing constructive feedback to team members when needed.
Compensation and benefits:
This is a full-time, permanent role and the salary range is $75K-$85K. In addition, TDF offers excellent benefits including:
● Medical, dental and vision
● Short- and long-term disability
● Life insurance
● Company contributions to 401(k)
● Commuter benefits
● Professional development
● A generous Paid Time Off policy
TDF is a hybrid-on-site organization and staff are encouraged to be in office 3 days a week.
To apply:
Please send your résumé and a cover letter telling us what you hope to bring to this role to resumes@tdf.org. You may also use this email address should you require any accessibility accommodations during this interview process.
Start Date: January 2026
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About the position:
The IT Support Field Technician provides frontline technical support across Theatre Development Fund's (TDF) locations, including our Manhattan headquarters, TKTS Discount Ticket Booths at Times Square and Lincoln Center, and the TDF Costume Collection in Astoria, Queens. This hybrid role focuses on resolving hardware, software and network-related issues while delivering outstanding service to internal staff and supporting TDF's mission to bring the performing arts to everyone. This is a newly created role offering exposure to a broad range of IT systems in a collaborative environment. The position requires a self-starter who thrives in both structured office settings and active field environments.
Key responsibilities:
● Provide on-site and remote support for desktops, laptops, printers and peripherals (Windows PCs, Mobile, cloud and on-premises Windows servers, macOS and Linux).
● Install, maintain and troubleshoot hardware and software systems including proprietary technologies.
● Support end users with applications including Microsoft 365, Zoom Rooms, Google Workspace and other workplace software.
● Set up and support conference room A/V systems and meeting technologies.
● Maintain and troubleshoot networking hardware (Wi-Fi, routers, switches, cabling, patch panels, etc.).
● Provide first-level support for VoIP phones, digital signage, badge access systems and security cameras.
● Deploy new IT assets and track inventory across multiple sites.
● Respond to and manage support tasks using Asana, documenting all steps and resolutions.
● Onboard/offboard users and assist with account provisioning.
● Interface with union and non-technical staff with patience and professionalism.
● Travel locally between locations using public transportation, as needed.
● Adhere to PCI compliance and organizational data security practices.
Skills & qualifications:
● 2-3 years of hands-on IT support experience in a professional or academic setting
● Proficiency in supporting Windows-based PCs; working knowledge of macOS and Linux is a plus
● Familiarity with Office 365, Zoom Rooms and Google Workspace
● Understanding of basic networking concepts and physical infrastructure (e.g., cabling, IP addressing)
● Strong troubleshooting, documentation and organizational skills
● Ability to communicate clearly and patiently with non-technical users
● Must be able to lift and transport equipment up to 50 lbs
● Experience with Asana or similar ticket/task platforms preferred
Compensation and benefits:
This is a full-time, permanent role and the salary range is $75K-$85K. In addition, TDF offers excellent benefits including:
● Medical, dental and vision
● Short- and long-term disability
● Life insurance
● Company contributions to 401(k)
● Commuter benefits
● Professional development
● A generous Paid Time Off policy
TDF is a hybrid-on-site organization and staff are encouraged to be in office 3 days a week.
To apply:
Please send your résumé and a cover letter telling us what you hope to bring to this role to resumes@tdf.org. You may also use this email address should you require any accessibility accommodations during this interview process.
Start Date: November 2025
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Theatre Development Fund, Inc. ("TDF") is dedicated to sharing the power of the performing arts with everyone. As one of the only arts service organizations whose membership is the audience, our mission is to remove the financial, physical and invisible barriers to access to the performing arts. Our vision will be complete when every New Yorker and visitor to NYC feels ownership of and belonging in the live performing arts.
With an annual operating budget of $19,000,000, TDF fulfills its mission through two key areas of work: affordable tickets fulfilled by its iconic TKTS Discount Ticket Booths and Membership programs, and its kaleidoscope of programs enabling more than 60,000 audience members annually to see shows. These programs support audience members impacted by hearing loss and deafness, vision loss and blindness, mobility loss, or by intellectual and developmental disabilities, as well as veterans, students, seniors and over 150 community partners.
TDF is an Equal Opportunity Employer (EOE). TDF provides equal employment opportunities to all applicants without regard to, and prohibits discrimination and harassment of any type on the basis of: race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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