Do I need an appointment to come to the Costume Collection?
You do not need an appointment unless you will require a fitting room or are interested in our In-House Designer Services (at an additional fee).
Fitting rooms are offered at no-charge on a first come, first serve basis, and often book quickly. We need to have your Letter of Agreement in place before we can book a fitting room for your organization. Please be advised there is a no-show fee if you book a fitting room and do not call to cancel.
In-House Designer Services are pre-arranged by calling (212) 989-5855 ext. 212 or by emailing firstname.lastname@example.org for a request. This service is for someone who needs assistance in the warehouse from one of our staff designers and is charged per each half hour or part there of worked by our staff. These services are based on staff availability
What can I expect when I visit the Costume Collection?
The Costume Collection can be overwhelming for first-time visitors. Please give yourself ample time to browse, as we are not set up like an average retailer. Our small staff is very friendly and accommodating; however, customers are responsible for researching and pulling all costumes, unless you want to pay for our In-House Designer Services. We suggest fully researching the period of your project beforehand and possibly planning multiple trips to the Costume Collection. Also, allow an extra fifteen minutes to an hour to check out as all inventories are hand written and there may be others in queue to check out as well.
What should I prepare before I visit the Costume Collection?
If you are simply browsing the Costume Collection's vast stock, you do not need to prepare any paperwork. If you plan to rent or reserve costumes, you will need to prepare a Letter of Agreement., which must be signed by someone who is fiscally responsible for the project.
Does my company have an account with the Costume Collection?
While your company may have rented from the Costume Collection in the past, we do not establish accounts in the same manner that a commercial retailer might. A not-for-profit company only needs to submit its proof of not-for-profit status once (501 (c)(3) or ST-119 or something of the like). A new Letter of Agreement must be filled out for every new production.
Will my rental be a not-for-profit or commercial rental?
If you are working for an organization that maintains not-for-profit status, the rental qualifies as not-for-profit. If your organization cannot supply the Costume Collection with proof of not-for-profit status, the rental will be Commercial. Rentals for film, television, and photography projects generally fall into the Commercial category.
Does the costume designer sign the Letter of Agreement?
The costume designer, or the person coming in to pull the costumes, should be listed under the "Authorized Designer(s)" section in the Letter of Agreement. You may list up to three people in this section. For a Commercial production, the stylist, designer, or production manager can sign the Letter of Agreement. The person signing for the costumes is agreeing to the terms of the contract; therefore, he or she should be the person who is fiscally responsible for the rental.
For not-for-profit productions, someone in a position of fiscal responsibility at the organization must sign the bottom of the second page of the Letter of Agreement. Examples of accepted signatures for the following types of not-for-profit organizations:
- Theatre: artistic director, managing director, CFO or business manager.
- School, college, or university: dean, principal or department chair.
- Religious organization: pastor, rabbi or reverend.
What should I bring with me to the Costume Collection?
Because we are a self-service warehouse, we suggest that you bring research or sketches for reference, measurements of all the individuals needing costumes, a measuring tape, a camera, and note-taking supplies. If you plan on renting many costumes at once, you may also want to bring a rolling suitcase, as we are not immediately close to public transportation. If you are planning on traveling through a car service, please bring a car service numbers with you.
Can I take pictures of the costumes?
Are the costumes and shoes sized?
Sizes are not marked on most of the items at the Costume Collection. Many of the garments have been custom-tailored for specific actors. Therefore, it is very important to know your actors' measurements and bring a tape measure with you. We also have a limited amount of dressmaker/tailor forms that you may also try pieces on to size items.
The last designer who rented costumes for this company used the company credit card. Can I pay for my rental with the same card?
Generally, a new credit card authorization form must be filled out by the cardholder and turned in to the Costume Collection for every new production. If you plan to pay with your own card and you will be physically present when the transaction occurs, an authorization form does not need to be submitted.
I was told the Costume Collection offers free costumes to Not-For-Profit companies. Is this true?
Unfortunately, no, but all costumes are reasonably priced on a sliding scale. The price is determined based on the number of weeks of the performance and the number of seats in the house.
How do I put costumes on hold at the Costume Collection?
For not-for-profit organizations, once we have your contract on file with your company's proof of status and a signed Letter of Agreement, you may put costumes on hold for up to 28 calendar days prior to the opening date of the production.
For commercial renters, once we have your paperwork and a credit card attached to your Letter of Agreement, you may put items on hold up to 3 business days before your first shoot or performance date as listed on the Letter of Agreement.
All costumes placed on hold must be labeled with the company and designer information, placed on a rack in our hold area and tied together neatly. Please be aware that the customer is responsible for restocking the items before the opening date of the production. A restocking fee is assessed for any items not restocked before the opening date.
Can costumes be fitted on site at the Costume Collection?
We have two fitting rooms where costumes may be fitted on actors and are offered at no-charge on a first come, first serve basis. Customers who wish to use the fitting rooms must have a Letter of Agreement in place and schedule an appointment before visiting. We ask that customers refrain from fitting costumes in the aisles. Please be advised there is a no-show fee if you book a fitting room and do not call to cancel.
What is the difference between Special Stock and Regular Stock?
Special Stock refers to items that are in a higher price bracket because of their pristine condition, their uniqueness, or because they belong to a set from a particular production. Many of our Special Stock costumes were created for the Metropolitan Opera or in one of the major costume shops in New York City. To browse our Special Stock customers must get permission from a staff member and the organization renting must have an established relationship with the Costume Collection.
Regular Stock items are the vast majority of our stock. Available to first-time renters as well as established customers, these costumes have also been donated to us from the Metropolitan Opera, Broadway and Off Broadway productions; they have simply been in the Collection longer. They can be just as stunning on, and there are so many items to choose from in Regular Stock you will not lack for choice.
When do I pay for the rental?
Payment must be received before any costume is taken from the Costume Collection.
How does pricing work?
The number of weeks of the performance and the number of seats in the house determine pricing for non-commercial rentals. Please refer to the pricing grid for both Regular Stock and Special Stock rental rates. Commercial prices begin at $125 per costume for one week and increase by $30 for each additional week for regular stock. Dry-cleaning is also charged up front on all commercial rentals. The minimum rental is one costume.
Does the rental price include dry cleaning?
No. It is the customer's responsibility to get all costumes that are kept beyond the opening date of the production professionally dry-cleaned. If you are a Commercial customer, you will be charged for the dry-cleaning at the time of checkout. As a non-profit, you may use a dry cleaner of your choice, or you can return the costumes to us and have them cleaned for $6 per pound for most items. Dry cleaning of costumes that require special dry cleaning, such as suede, leather, sequins, beading, and fur will be charged at a per item rate and do not qualify for bulk dry cleaning.
Can I machine wash items that do not require dry cleaning?
No. If you do not wish to use our dry cleaning service, you must provide receipts from a professional dry cleaner as proof that all costumes have been cleaned properly. No wash and fold services are allowed, even from a professional cleaner.
Some of the costumes I rented do not fit my actors. Can I get a refund?
We cannot offer refunds once you have checked out costumes. However, customers may exchange costumes an unlimited number of times prior to the opening date in order to find items that fit properly. After the opening date, costumes may no longer be exchanged.
How do you count costumes when writing up my rental?
Customers are quoted a per-costume price, which refers to all items that can be sensibly worn head-to-toe by an actor at one time. For example, a hat, three-piece suit, shirt, tie, suspenders, shoes and overcoat all equal one costume. If you do not require this many pieces, we can also assess half-costumes. This refers to all the corresponding items that can sensibly be worn on either the top or bottom half of the body. For example, a ball cap, shirt, sweater vest and letter jacket would equal a half-costume. And finally, if you are only looking to accessorize a costume you already have, we count up to 3 accessories as a half-costume and 4-6 accessories as a full costume.
Do I restock items I will not end up renting?
Yes. The staff is happy to direct you to the correct category if you have forgotten where an item came from. However, we do not have the manpower to restock every item not rented item and ask that our customers help us to keep the warehouse clean. A restocking fee is assessed for any items not restocked before the opening date.
Is the Costume Collection open on weekends?
No. The Costume Collection is generally open Monday through Friday from 9:00am to 5:30pm. Hours of operation and checkout time may differ on holidays and summertime Fridays, so please call in advance to ensure we are open. Final checkout is generally at 4:00pm.
What is the best way to transport large rentals?
Most customers choose to pack their costumes in the shopping bags we provide. Many transport large rentals in a cab or car service. If you need a car service, please be sure to bring a number with you. Our building does have a freight elevator to load and unload large rentals to street level. (Call ahead for freight elevator instructions.) If you choose to use a transport service, you must make the arrangements with the transport company and the items need to be picked up from inside our warehouse.
Please be advised, you are responsible for the pickup and drop-off of costumes. We cannot assist in the pickup or delivery of costumes, including: picking up items from street level and drop-off or delivery to your vehicle.
If you are unable to transport your costumes with these methods, you can also choose to have us ship the costumes to your company via UPS. Customers are responsible for all shipping costs, as well as a $3.00 per box handling fee. There are additional fees associated with FedEx shipments if you chose not to use UPS, and you must provide us with a FedEx number. FedEx shipments often require one additional day for pickup.
Can I modify the costumes I rent?
Garments may not be cut, treated with dye, paint, glue, distressing agents or stage blood. Alterations are allowed, and we welcome all repairs to pieces that may be worn and torn. However, we ask that you discuss your plans with us before making any changes..
Does the Costume Collection provide an alteration service?
No. Because our staff is small, we are not able to provide any alteration services. Furthermore, we cannot provide maintenance or repair services other than routine dry-cleaning upon the costume's return. Costumes are rented "as is", and the current condition is noted on the inventory during checkout.
Do you sell costumes?
No. We are only a rental warehouse.
Can I rent my Halloween costume at the Costume Collection?
No. We do not rent costumes to individuals attending social events or for Halloween.