Frequently Asked Questions

Questions about TDF or TKTS? Get answers in our FAQs:

Membership - Joining and Renewing

Who is eligible to join TDF?

Full-time high school and college students, recent graduates (26 and under), non-exempt employees, freelancers, full-time teachers, full-time union members, retirees (62 and over and no longer working), full-time civil service employees, full-time staff members of not-for-profit organizations, full-time performing arts professionals, members of the armed forces and full-time clergy are eligible to become TDF members. Find out if you're eligible and join TDF today!

How do I change or update my primary address?

Unfortunately, members are not able to change their primary address online. To change your primary address, please send an email to stating your name, member ID and the new primary address.

What proof of eligibility (POE) document should I submit with my TDF application? Where do I send it?

It is easy to submit your proof of eligibility! Read how to submit your documentation.

How do I renew a membership, and when does the membership expire?

Membership with TDF is for one year. As your membership expiration date approaches, you will receive a series of email reminders and a renewal notice will display when you log in at

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Ordering Tickets

How do I order TDF member tickets?

  1. Logon at for a list of all current ticket offers. Click on a show to reveal more information and available dates and times.
  2. After you have chosen the dates and number of tickets that you wish to purchase, you can add those tickets to your shopping cart and continue shopping or checkout.
  3. When you choose to check out, you will be presented with a page showing the orders you have placed in your shopping cart. Decide now if you really wish to purchase the tickets you have chosen. If there is a performance you do not wish to buy. Please click "delete" to remove that order from you cart.
  4. Next, check to see if your mailing and billing addresses are correct. 
  5. Then enter a credit card account number (Visa, MasterCard, or American Express), a correct expiration date and your CVV number. If you are using a Visa or Mastercard, your CVV is the last three digits on the back of your credit card. If you are using an American Express Card, your 4-digit CVV is printed on the front of your card above your account number. If you are unable to locate your CVV, please contact your issuing bank for assistance.
  6. Next, read the conditions and enter your initials into the designated box to confirm that you have read and understand the terms. Place a check in the box located at the left of each individual item in your shopping cart.
  7. Once again: REVIEW YOUR ORDER! Then click "submit order."
  8. The next page you see will be your receipt and confirmation. PRINT IT OUT for your records.
If you have ordered an "eTix" performance, your tickets will NOT be mailed to you.Pick up your tickets at the theatre's box office 30-minutes prior to curtain. You will also receive an email confirmation with this information. All other orders will be mailed to you seven days before the performance.

The absence of a confirmation page or an email confirmation indicates that something has gone wrong, and your order may not have gone through. If you are unsure, you can always click "order history" and see if the order you just placed is listed. If it is not, your order did not go through and you should try again.

How many tickets can I purchase with my account?

Each TDF member can purchase up to nine (9) tickets per performance.

Does TDF accept phone orders?

No. Please understand that telephone orders are not possible.

Can I change something on my order/cancel my order/get an exchange or refund?

Sorry, orders cannot be changed or canceled once they are processed. All orders are final, and there are no exchanges or refunds. Also, please understand that TDF is not responsible for changes in casting and cannot refund in such situations. Refunds are only issued if a performance is cancelled.

How do I know my order was placed successfully and that I have tickets to the performance?

You can always verify whether an order was completed by clicking on the "order history" link at the top of yoru screen. This link takes you to a page that lists all the shows you've ordered in the last 180 days, with the most recent listed first. By clicking on any show title, you can see your order confirmation page.

Please note that the "order history" page is updated the instant a new order is completed. If an order does not appear in the "order history" page, it simply means the transaction was not fully completed, and tickets were NOT purchased for this performance.

If I want to pay cash instead of using a credit card, how can I order tickets?

TDF is unable to accept cash payments. If you want to make cash purchases, you can purchase tickets at the theatre or at a TKTS Discount Booth.

Can someone buy tickets for a performance even though the date is not listed anymore on the TDF menu of current offerings?

If a performance is no longer listed, this means there are no more tickets available for that performance. However, please check the listings regularly, as we sometimes receive additional ticket allocations.

How far in advance can I order tickets online?

Tickets can be purchased for the performance date listed, and the dates can be as many as six weeks in advance. If there is a performance you would like to attend, it is recommended that you purchase tickets as soon as possible.

Can I reserve the choices I select and come back later and find them?

Ticket choices are held in the shopping cart for 20 minutes. If the tickets are not purchased within 20 minutes, they are released back in to the pool for other members to purchase.

How often is the list of current offerings updated?

The list of current offerings changes instantly throughout the day. Log in regularly to check for new performances and dates - shows can sell out quickly!

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When are my tickets mailed?

Tickets are mailed 7 to 10 days before the performance date you are attending. Delivery times depend on the efficiency of your local post office. Please keep a record of your order.

For online “e-tix” orders (tickets held at the box office in your name), please check the “order history” link to be sure that your order has been completed. You can pick up e-tix at the theatre's box office approximately one-half hour before curtain on the day of the performance.

Why is the price printed on my tickets different from what I paid TDF?

The price noted on your ticket will never be the same as the amount you paid to TDF. The price reflects what TDF pays the box office for each ticket. Sometimes the price on your ticket is higher because TDF is paying an additional amount in subsidy to help new theatre or dance productions to get off to a strong start. In addition to the $4 handling charge on each order, TDF sometimes charges a small fee ($1-$5) for each ticket to help fund our many education and accessibility programs. 

I've misplaced my tickets. Can I get replacement tickets?

No. Unfortunately, TDF cannot replace tickets that are lost or misplaced, and we do NOT keep records of seat locations.

My tickets came after the performance. How do I get my money back?

We apologize for any inconvenience this may have caused you. Please send the unused tickets along with the accompanying envelope, ticket confirmation slip, and a brief explanation of your request to:

520 Eighth Avenue, Suite 801
New York, NY 10018-6507

When can I pick up my e-tix?

TDF's e-tix may be picked up at the theatre 30 minutes before curtain time on the day of the performance only. Tickets may not be picked up at any other time.

Can I use the payment originally intended for a canceled performance and apply it to another?

Unfortunately, TDF cannot take a payment originally intended for a canceled performance and apply it to another performance. Each transaction is separate. Instead, your credit transaction will be reversed (less the handling charge).

What is TDF's refund policy?

If you have tickets for a canceled or closed show, TDF will automatically refund your money, less the handling charge, and your credit transaction will be reversed. Refunds are processed as we are notified of a canceled performance. Always check your email for last-minute updates before attending a performance.  Also, TDF is not responsible for changes in casting and cannot refund in such situations. Refunds are only issued if a performance is cancelled. All requests for refunds must be made in writing. Letters should be addressed to:

TDF Theatre Development Fund
520 Eighth Avenue, Suite 801
New York, NY 10018-6507

Will TDF notify members in advance of cancellation?

If we are aware in advance of cancellations, closings or cutbacks, TDF policy is to email everyone who purchased tickets online to advise them about the change. Please note: Because TDF tickets are at a discounted price, theatres reserve the right to cut back or cancel. Because of this, TDF cannot guarantee tickets and has no other choice but to offer a full refund. However, if another date for a performance you wish to see is available, you may reorder.

Where are the TKTS Discount Booths located?

  • TKTS Times Square Discount Booth - West 46th Street, between Broadway and 8th Avenue
  • TKTS Seaport - South Street Seaport at the corner of Front and John streets
  • TKTS Lincoln Center - Located in the David Rubenstein Atrium at 61 West 62nd Street
Get TKTS Discount Booth hours and more information.

Can I get online tickets for the current day?

At 8 a.m., Monday-Friday, online ticket sales end for that day. At 9 a.m. on Saturdays, all online tickets sales end for that weekend. Occasionally, at the request of the producer of the event, we will list an event for a couple of hours longer but this is very infrequently.

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Why aren't my seats together?

Although we make every effort to seat people together, the box office sometimes sends us an odd collection of tickets that are not side by side. We cannot guarantee that seats will always be together.

Can I make special seating arrangements?

TDF regrets that we are unable to accommodate seating requests. If you have a disability which requires seating consideration, you may be eligible for one of our TDF Accessibility Programs.

Can I find out where my seats are before I buy them?

Our discounted tickets are always offered for seating anywhere in the theatre (unless specifically noted otherwise).  Because we do not know in advance what seat locations we will receive for any given performance we cannot provide the location of your seats until you pick up your tickets from the box office on the date of the performance.  Since our discounted tickets are always offered for seating anywhere in the theatre, we cannot honor any requests for special seating. Please bear in mind that many theatres have a mezzanine or balcony but no elevator. Exchanges at the theatre for different locations (downstairs, on the aisle, in the center, etc.) are simply not possible; the box office and house staff will not accommodate such requests.

If you are unable to negotiate stairs, our TDF Accessibility Programs (TAP) are designed to accommodate patrons with special needs. Tickets purchased through TAP are always downstairs and relatively close to the stage. These tickets are approximately twice the cost of tickets purchased through individual membership.

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TKTS Gift Certificates

How can I purchase TKTS gift certificates?

TKTS gift certificates may be purchased in three ways:
  • At any of the TKTS Discount Booths during normal hours of operation (cash or travelers checks only)
  • Online at TDF's website (MasterCard/Visa/American Express)
  • By calling 212-912-9770, ext. 374 (MasterCard/Visa/American Express)

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Online Security

Is it safe to enter my credit card information on your website?

We are dedicated to the privacy of our customer's information and employ 128-bit Secure Socket Layers (SSL) encryption. SSL is the industry standard and among the best software available to ensure secure commerce transactions. SSL is used to encrypt all of your personal information. This includes your name, address and credit card number. The process of encryption converts your personal information into bits of code that can be securely transmitted over the Internet.

You will know you are on a secure page when you see the following:
  • The picture of the lock in your status bar
  • https:// in the beginning of your address bar

How can I tell if my browser supports SSL?

Most newer browsers are capable of supporting the SSL protocol and will automatically detect the presence of this protocol and convert to secure mode, which is indicated by the presence of either an unbroken yellow key or a closed yellow lock in the browser's status bar. Please note that older browsers do not support 128-bit SSL encryption, and therefore cannot be used to purchase tickets online through TDF.

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Website and Technical

I am having difficulties accessing your website. What should I do?

If you are having trouble accessing the TDF website, please email the following information to What type of computer are you using? What operating system? What browser? What version? What exactly is happening and when? If you are reporting a broken link, where is it and what is it linking to? What exactly did the error message you received say?

I cannot remember my password. How do I retrieve it?

You can reset your password on the TDF website. If you would simply like us to look up your account number for you, please send your inquiry to Be sure to include your full name, address, telephone number and email address.

I have tried to renew my membership, but the page is unavailable.

If this page is unavailable, please contact customer service at

Why is my confirmation email blank?

Usually this should not happen. However, some members who have Hotmail accounts may experience this problem. By default, email receipts for online purchases are HTML-capable, allowing email clients to display your email receipt in the same familiar format as our website. For email clients that are incapable of displaying HTML, a plain-text version is included, but it may not be visible if viewed by an online email client through an Internet browser.

What browser(s) does the TDF website support?

The newest version of the following browsers have all been tested with our website.
  • AOL
  • Google Chrome
  • Internet Explorer
  • Firefox
  • Safari
We encourage everyone to use the newest version for optimal security (upgrades are free).

To Find Out the Version of Your Web Browser
In the browser, click on "Help ->About ->."
The browser version will be listed.

If the TDF website is displaying oddly or showing outdated information, clearing your browser's cache can help. How do I clear my browser's cache?

To Clear Your AOL 9.0 Browser Cache
From the horizontal toolbar at the top of your screen, click on "Settings."
A box appears called "Settings: Essentials."
Click on "Internet [Web] Options." A new window will launch called "AOL Internet Properties."
Click on the "General" tab.
Under "Temporary Internet Files" click on the "Settings" button.
On the "Settings" page, make sure "Every visit to the page" is selected.
Click "OK."
When you return to the '"General" tab, click on "Delete Files" to clear the cache.
Click "OK."

To Clear Your Internet Explorer Cache (Windows)
In the browser, click "Tools" on the menu bar.
Choose "Internet Options."
On the "General" tab, click "Clear History."
When it asks "Delete all items in your History folder?" click "OK."

To Clear Your Internet Explorer Cache (Mac OS X)
Open the Explorer menu and select "Preferences."
Find the section labeled "Web Browser" and click on "Advanced."
Find the section labeled "Cache" and click on the "Empty Now" button.

To Clear Your Netscape Cache
Launch Netscape.
In the browser, click  "Edit" on the menu bar.
Choose "Preferences."
Click on the plus sign (+) by "Advanced" and choose "Cache."
Click "Clear Memory Cache" and then click "OK."
Click "Clear Disk Cache" and then click "OK."
Click "OK."

To Clear Your Mozilla Firefox Cache (Windows)
In the browser, click "Tools" on the menu bar.
Choose "Options."
Select "Privacy."
Choose "Cache."
Choose "Clear."

To Clear Your Mozilla Firefox Cache (Mac OS X)
Open the Firefox menu and select "Preferences."
Click on the "Privacy" tab.
Find the line labeled "Cache" and click on the "Clear" button.

Enabling cookies allows the TDF website to work best. How do I turn on cookies in my browser?

Make sure your computer is set to accept cookies before you try to make a purchase. Make sure nothing is preventing your browser from accepting cookies such as an antivirus programs or a pop-up blocker.

To Turn on Cookies in Microsoft Internet Explorer
In the browser, choose "Tools."
Select "Internet Options."
Click the "Security" tab.
Click "Internet," then "Custom Level."
Scroll down to "Cookies" and choose one of the two options.

To Turn on Cookies in Netscape
From the "Edit" menu, select "Preferences."
Click "Advanced."
Click to select the box labeled "Accept All Cookies."
Click "OK."

To Turn on Cookies in Mozilla Firefox
In the browser, choose "Tools" and select "Options."
Click the "Privacy" tab.
Expand "Cookies" menu.
Check the box labeled "Allow Sites To Set Cookies."
Click "OK."

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General Information

Will I receive a TDF membership card?

No. TDF does not issue membership cards as you will never be asked to present one.

The show I ordered tickets for has closed or the performance was cancelled. What should I do?

If you have tickets for a cancelled or closed show, TDF will automatically refund your money and credit your account (less the handling charge). When possible, we make every effort to process refunds prior to the cancelled or closing date of a performance. Always check your email for last minute updates.

Where can I locate the CVV/security code on my credit card?

The CVV (Credit Card Validation Value) number or security code is the three-digit number on the back of your MasterCard of Visa. On American Express cards, it is the four-digit number on the front of the card, just above the account number. This is an added safeguard against fraud.

Why do I always have to enter my credit card information?

For added security, the TDF website does not store credit card information. Please enter the account number of the credit card you wish to use each time you place an order.

The security code is worn away from my credit card.  What should I do?

Please contact the company that issued the card.

What is TDF’s Off-Off Broadway and Beyond program?

If you want a uniquely different live theatre experience, you need to go beyond Broadway and Off Broadway theatres and Midtown concert halls. You need to explore the vast and intriguing alternatives that are only available Off-Off Broadway. Known for groundbreaking work, Off-Off Broadway is where many of New York's most innovative playwrights, composers, choreographers, and performers try their boldest experiments.

TDF's Off-Off Broadway program offers both TDF members AND non-members tickets to Off-Off Broadway shows for only $9 a ticket to build a stronger connections between adventurous theatremakers and their equally adventurous patrons.

The date I would like to attend a show is not available.

TDF is only able to offer discount tickets that each individual show makes available to us. The dates, times and quantities are sometimes very limited, and this can be reflected in what you see in TDF's online offers. TDF always strives to offer the greatest range of performance times possible, and we encourage you to check back periodically for new dates and shows.

I've lost my confirmation number. Will I still be able to see the show?

Most box offices require that you (the TDF member) be present, showing a matching photo ID along with your printed ticket order confirmation. If you need to view or reprint your TDF order confirmation, log in and click "order history." Tickets may not be released to anyone except the member and only with proper corresponding identification.

Does my online membership allow me to purchase tickets at the TKTS Discount Booths?

The TKTS Discount Booths and TDF membership are two different programs. TDF membership is open only to eligible individuals and requires a $40 membership fee to join. TDF membership allows you to purchase tickets online at discount prices in advance. The TKTS Discount Booths offer same-day discounts on tickets to the public.

Do all three TKTS Discount Booths have the same discounts and show offerings?

Yes. TKTS Discount Booths have the same discounted show offerings. Tickets are available at 20%, 30%, 40% and 50% off the full price (plus a $5-per-ticket service charge).

Is it possible to know the day’s offerings at the TKTS Discount Booths?

Yes! View a live-feed of current ticket offers, or download the official TKTS app (available for iPhone, Android and Windows Phone) for free.

How may I determine what ticket purchases I have made prior to 180 days ago?

To determine what you purchased prior to 180 days ago, you will need to contact customer support at

I can't find the information I need here. What should I do?

If you've read this entire page carefully and still need more clarification, please contact us by email at If you've purchased tickets, be sure to send us your full name, your member ID number and the show about which you are inquiring.

How do I change my password?

It is easy to change your password online.

I am a member of TDF Accessibility Programs, but I also want to be able to access the regular offerings. How can I do that?

If you are eligible, you can create a TDF membership account with the same email and password as your existing accessibility membership account.  Please note, our TDF Membership Program does not provide accessibility services such as the ability to fill specific seating needs, open captions, audio description, ASL, etc.  Contact if you have further questions.

I am a member of both TDF's Membership and Accessibility Programs. How do I buy tickets?

When you login you will automatically be taken to your accessibility membership. Here you can view offers, purchase tickets and review your order history for accessible performances only. In order to access your general TDF membership offers, click the button that reads "View General TDF Offers." Once you click the button, you will be able to view offers, purchase tickets and review your order history for your general TDF membership. When you have both membership accounts, your offers, cart and order history can only be seen separately. To return to your TDF accessibility membership account, click "View TAP Offers."

How do I delete shows from my shopping cart?

If there’s a performance that you do not wish to buy, click the "delete" link in your shopping cart to remove that order from your cart.

How do I print a copy of my confirmation?

You can access your online receipt for any order placed in the last 180 days by logging in clicking "order history." You can click on any previous order and print the confirmation page as your receipt

How do I change my email address?

To change your email address, please log in at Click "My Membership" from the menu bar and select "Edit" next to the email address.

How do I change my billing address?

To update or change your billing and shipping address, please login at Click "My Membership" from the menu bar and select "Edit" next to the address you wish to change.

How can I indicate that I need the tickets mailed to a secondary address?

TDF allows one alternative billing and shipping address to be registered to your account. Newly submitted addresses can take up to 24 hours to be processed. If you add or update your alternative shipping or billing address, please allow 24 hours before shipping to this address. To update or add a secondary address, please log in at, click “My Membership,” and click “Edit” next to the primary address.

How do I re-subscribe to a mailing list (i.e. TDF Stages)?

If a member unsubscribes from our email blasts, by law we cannot add your email address back to our list. You may resubscribe yourself here.

How do I contact TDF?

You may contact us via email at or explore other ways to contact TDF.

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