Frequently Asked Questions

Questions about TDF or TKTS? Get answers in our FAQs:

Membership - Joining and Renewing

Who is eligible to join TDF?

Full-time high school and college students, recent graduates (26 and under), non-exempt employees, freelancers, full-time teachers, full-time union members, retirees (62 and over and no longer working), full-time civil service employees, full-time staff members of not-for-profit organizations, full-time performing arts professionals, members of the armed forces, full-time clergy and individuals on federal disability are eligible to become TDF members. Find out if you're eligible and join TDF today!

What proof of eligibility (POE) document should I submit with my TDF application? Where do I send it?

It is easy to submit your proof of eligibility! Read how to submit your documentation.

How do I renew a membership, and when does the membership expire?

Membership with TDF is for one year. As your membership expiration date approaches, you will receive a series of email reminders and a renewal notice will display when you log in at TDF.org.

 

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Ordering Tickets

How do I order TDF member tickets?

  1. Login for a list of all current ticket offers. Click on a show to reveal more information and available dates and times.
  2. After you have chosen the dates and number of tickets that you wish to purchase, you can add those tickets to your shopping cart and continue shopping or checkout.
  3. When you choose to check out, you will be presented with a page showing the orders you have placed in your shopping cart. Always REVIEW YOUR SHOPPING CART to make sure the performance details are for the date and time you intend to purchase.
  4. Next, enter a credit card account number (Visa, MasterCard, or American Express), a correct expiration date and your CVV number. Verify your billing address.
  5. The next page you see will be your receipt and confirmation. PRINT IT OUT for your records.
Most tickets are held at the box office. To pick up your tickets at the box office, you may be asked to present a copy of your order confirmation and/or a valid ID. To avoid long lines, please pick up your tickets 30 minutes prior to curtain.

Note: If you ordered tickets through a mail offer, you will receive tickets or further instructions in the mail. TAP members can refer to the show description for delivery information.

How many tickets can I purchase with my account?

Each TDF member can purchase up to nine (9) tickets per performance.

Does TDF accept phone orders?

No. Please understand that telephone orders are not possible.

Can I change something on my order/cancel my order/get an exchange or refund?

Sorry, orders cannot be changed or canceled once they are processed. All orders are final, and there are no exchanges or refunds. Also, please understand that TDF is not responsible for changes in casting and cannot refund in such situations. Refunds are only issued if a performance is cancelled.

If I want to pay cash instead of using a credit card, how can I order tickets?

TDF is unable to accept cash payments. If you want to make cash purchases, you can purchase tickets at the theatre or at a TKTS Discount Booth.

Can someone buy tickets for a performance even though the date is not listed anymore on the TDF menu of current offerings?

If a performance is no longer listed, this means there are no more tickets available for that performance. However, please check the listings regularly, as we sometimes receive additional ticket allocations.

How far in advance can I order tickets online?

Tickets can be purchased for the performance date listed, and the dates can be as many as six weeks in advance. If there is a performance you would like to attend, it is recommended that you purchase tickets as soon as possible.

Can I reserve the choices I select and come back later and find them?

Ticket choices are held in the shopping cart for 30 minutes. If the tickets are not purchased within 30 minutes, they are released back in to the pool for other members to purchase.

How often is the list of current offerings updated?

The list of current offerings changes instantly throughout the day. Log in regularly to check for new performances and dates - shows can sell out quickly!



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Ticketing

When are my tickets mailed?

Most tickets are held at the box office. To pick up your tickets at the box office, you may be asked to present a copy of your order confirmation and/or a valid ID. To avoid long lines, please pick up your tickets 30 minutes prior to curtain.

If you ordered tickets through a mail offer, tickets are mailed 7 to 10 days before the performance date you are attending. Delivery times depend on the efficiency of your local post office. Please keep a record of your order. 

Why is the price printed on my tickets different from what I paid TDF?

The price noted on your ticket will not always match the amount you paid to TDF. Sometimes the price on your ticket is higher because TDF is paying an additional amount in subsidy to help new theatre or dance productions to get off to a strong start. In addition to the $4 handling charge on each order, TDF includes a small service fee ($1-$5) in each ticket price to help fund our many education and accessibility programs.

I've misplaced my tickets. Can I get replacement tickets?

No. Unfortunately, TDF cannot replace tickets that are lost or misplaced, and we do NOT keep records of seat locations.

My tickets came after the performance. How do I get my money back?

We apologize for any inconvenience this may have caused you. Please send the unused tickets along with the accompanying envelope, ticket confirmation slip, and a brief explanation of your request to: TDF  ATTN: REFUNDS 520 Eighth Avenue, Suite 801 New York, NY 10018-6507

When can I pick up my tickets at the theatre?

Tickets purchased online may be picked up at the theatre 30 minutes before curtain time on the day of the performance only. Tickets may not be picked up at any other time.

Can I use the payment originally intended for a canceled performance and apply it to another?

Unfortunately, TDF cannot take a payment originally intended for a canceled performance and apply it to another performance. Each transaction is separate. Instead, your credit transaction will be reversed (less the handling charge).

What is TDF's refund policy?

If you have tickets for a canceled or closed show, TDF will automatically refund your money, less the handling charge, and your credit transaction will be reversed. Refunds are processed as we are notified of a canceled performance. Always check your email for last-minute updates before attending a performance.  Also, TDF is not responsible for changes in casting and cannot refund in such situations. Refunds are only issued if a performance is cancelled. All requests for refunds must be made in writing. Letters should be addressed to: TDF ATTN: REFUNDS 520 Eighth Avenue, Suite 801 New York, NY 10018-6507

Will TDF notify members in advance of cancellation?

If we are aware in advance of cancellations, closings or cutbacks, TDF policy is to email everyone who purchased tickets online to advise them about the change. Please note: Because TDF tickets are at a discounted price, theatres reserve the right to cut back or cancel. Because of this, TDF cannot guarantee tickets and has no other choice but to offer a full refund. However, if another date for a performance you wish to see is available, you may reorder. Where are the TKTS Discount Booths located?
  • TKTS Times Square Discount Booth - West 46th Street, between Broadway and 8th Avenue
  • TKTS Seaport - South Street Seaport at the corner of Front and John streets
  • TKTS Lincoln Center - Located in the David Rubenstein Atrium at 61 West 62nd Street
Get TKTS Discount Booth hours and more information.

Can I get online tickets for the current day?

At 8 a.m., Monday-Friday, online ticket sales end for that day. At 9 a.m. on Saturdays, all online tickets sales end for that weekend. Occasionally, at the request of the producer of the event, we will list an event for a couple of hours longer but this is very infrequently.

TDF TICKETING RULES AND RESTRICTIONS

• Once your order is submitted, it cannot be cancelled or changed.

• Depending on availability and performance type, users are permitted to order up to nine tickets per performance. After your order is submitted, you will not be able to purchase additional tickets to this performance. If available, additional tickets may be purchased from the box office at full-price.

• Handling fees are non-refundable.

• Although TDF will attempt to notify its patrons via our website of performance changes or cancellations, TDF makes no guarantees regarding the timeliness, accuracy, or reliability of information posted on our website regarding such changes.

• If, for any reason, TDF is unable to process charges against your credit card, you will be responsible for all charges associated with this your order(s).

• These services are for TDF ticket buyers only, and theatres reserve the right to require a photo ID and/or proof of purchase before releasing a member's tickets.

• Participation in TDF's ticketing programs is contingent upon compliance with all policies set forth by TDF and the individual theatres.

• Late seating is always at the discretion of the theatre's management.

• TDF is not responsible for changes in casting and cannot refund in such situations. Refunds are only issued if a performance is cancelled.

                                   

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Seating

Why aren't my seats together?

Although we make every effort to seat people together, the box office sometimes sends us an odd collection of tickets that are not side by side. We cannot guarantee that seats will always be together.

Can I make special seating arrangements?

TDF regrets that we are unable to accommodate seating requests. If you have a disability which requires seating consideration, you may be eligible for one of our TDF Accessibility Programs.

Can I find out where my seats are before I buy them?

Our discounted tickets are always offered for seating anywhere in the theatre (unless specifically noted otherwise).  Because we do not know in advance what seat locations we will receive for any given performance we cannot provide the location of your seats until you pick up your tickets from the box office on the date of the performance.  Since our discounted tickets are always offered for seating anywhere in the theatre, we cannot honor any requests for special seating. Please bear in mind that many theatres have a mezzanine or balcony but no elevator. Exchanges at the theatre for different locations (downstairs, on the aisle, in the center, etc.) are simply not possible; the box office and house staff will not accommodate such requests. If you are unable to negotiate stairs, our TDF Accessibility Programs (TAP) are designed to accommodate patrons with special needs. Tickets purchased through TAP are always downstairs and relatively close to the stage. These tickets are approximately twice the cost of tickets purchased through individual membership.



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TKTS Gift Certificates

How can I purchase TKTS gift certificates?

TKTS gift certificates may be purchased:
  • Buy TKTS gift certificates online!
  • Buy in-person and skip the line: TKTS gift certificates are always available in-person at the TKTS Discount Booths. In Times Square, go straight to window #1 to skip the line! Mastercard, Visa and American Express are accepted in Times Square. Cash only at the South Street Seaport and Lincoln Center booths.
  • By phone: Call 212-912-9770, ext. *374. Mastercard, Visa and American Express are accepted.



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Online Security

Is it safe to enter my credit card information on your website?

We are dedicated to the privacy of our customer's information and employ 128-bit Secure Socket Layers (SSL) encryption. SSL is the industry standard and among the best software available to ensure secure commerce transactions. SSL is used to encrypt all of your personal information. This includes your name, address and credit card number. The process of encryption converts your personal information into bits of code that can be securely transmitted over the Internet. You will know you are on a secure page when you see the following:
  • The picture of the lock in your status bar
  • https:// in the beginning of your address bar

How can I tell if my browser supports SSL?

Most newer browsers are capable of supporting the SSL protocol and will automatically detect the presence of this protocol and convert to secure mode, which is indicated by the presence of either an unbroken yellow key or a closed yellow lock in the browser's status bar. Please note that older browsers do not support 128-bit SSL encryption, and therefore cannot be used to purchase tickets online through TDF.

 

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Website and Technical

I am having difficulties accessing your website. What should I do?

If you are having trouble accessing the TDF website, please email the following information to info@tdf.org: What type of computer are you using? What operating system? What browser? What version? What exactly is happening and when? If you are reporting a broken link, where is it and what is it linking to? What exactly did the error message you received say?

I cannot remember my password. How do I retrieve it?

You can easily reset your password on the TDF log in page by clicking “Forgot Password.”

What browser(s) does the TDF website support?

The newest version of the following browsers have all been tested with our website.
  • AOL
  • Google Chrome
  • Internet Explorer
  • Firefox
  • Safari
We encourage everyone to use the newest version for optimal security (upgrades are free). To Find Out the Version of Your Web Browser In the browser, click on "Help ->About ->." The browser version will be listed.

If the TDF website is displaying oddly or showing outdated information, clearing your browser's cache can help. How do I clear my browser's cache?

To Clear Your AOL 9.0 Browser Cache From the horizontal toolbar at the top of your screen, click on "Settings." A box appears called "Settings: Essentials." Click on "Internet [Web] Options." A new window will launch called "AOL Internet Properties." Click on the "General" tab. Under "Temporary Internet Files" click on the "Settings" button. On the "Settings" page, make sure "Every visit to the page" is selected. Click "OK." When you return to the '"General" tab, click on "Delete Files" to clear the cache. Click "OK." To Clear Your Internet Explorer Cache (Windows) In the browser, click "Tools" on the menu bar. Choose "Internet Options." On the "General" tab, click "Clear History." When it asks "Delete all items in your History folder?" click "OK." To Clear Your Internet Explorer Cache (Mac OS X) Open the Explorer menu and select "Preferences." Find the section labeled "Web Browser" and click on "Advanced." Find the section labeled "Cache" and click on the "Empty Now" button.

To Clear Your Netscape Cache Launch Netscape. In the browser, click  "Edit" on the menu bar. Choose "Preferences." Click on the plus sign (+) by "Advanced" and choose "Cache." Click "Clear Memory Cache" and then click "OK." Click "Clear Disk Cache" and then click "OK." Click "OK."

To Clear Your Mozilla Firefox Cache (Windows) In the browser, click "Tools" on the menu bar. Choose "Options. Select "Privacy." Choose "Cache." Choose "Clear."

To Clear Your Mozilla Firefox Cache (Mac OS X) Open the Firefox menu and select "Preferences. Click on the "Privacy" tab. Find the line labeled "Cache" and click on the "Clear" button.

Enabling cookies allows the TDF website to work best. How do I turn on cookies in my browser?

Make sure your computer is set to accept cookies before you try to make a purchase. Make sure nothing is preventing your browser from accepting cookies such as an antivirus programs or a pop-up blocker. To Turn on Cookies in Microsoft Internet Explorer In the browser, choose "Tools." Select "Internet Options." Click the "Security" tab. Click "Internet," then "Custom Level." Scroll down to "Cookies" and choose one of the two options. To Turn on Cookies in Netscape From the "Edit" menu, select "Preferences."

Click "Advanced." Click to select the box labeled "Accept All Cookies. Click "OK." To Turn on Cookies in Mozilla Firefox In the browser, choose "Tools" and select "Options." Click the "Privacy" tab. Expand "Cookies" menu. Check the box labeled "Allow Sites To Set Cookies." Click "OK."

 

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General Information

Will I receive a TDF membership card?

No. TDF does not issue membership cards as you will never be asked to present one.

The show I ordered tickets for has closed or the performance was cancelled. What should I do?

If you have tickets for a cancelled or closed show, TDF will automatically refund your money and credit your account (less the handling charge). When possible, we make every effort to process refunds prior to the cancelled or closing date of a performance. Always check your email for last minute updates.

Where can I locate the CVV/security code on my credit card?

The CVV (Credit Card Validation Value) number or security code is the three-digit number on the back of your MasterCard of Visa. On American Express cards, it is the four-digit number on the front of the card, just above the account number. This is an added safeguard against fraud.

Why do I always have to enter my credit card information?

For added security, the TDF website does not store credit card information. Please enter the account number of the credit card you wish to use each time you place an order.

The date I would like to attend a show is not available.

TDF is only able to offer discount tickets that each individual show makes available to us. The dates, times and quantities are sometimes very limited, and this can be reflected in what you see in TDF's online offers. TDF always strives to offer the greatest range of performance times possible, and we encourage you to check back periodically for new dates and shows.

I've lost my confirmation number. Will I still be able to see the show?

Most box offices require that you (the TDF member) be present, showing a matching photo ID along with your printed ticket order confirmation. If you need to view or reprint your TDF order confirmation, log in and click "My Orders." Tickets may not be released to anyone except the member and only with proper corresponding identification.

Does my online membership allow me to purchase tickets at the TKTS Discount Booths?

The TKTS Discount Booths and TDF membership are two different programs. TDF membership is open only to eligible individuals and requires a $40 membership fee to join. TDF membership allows you to purchase tickets online at discount prices in advance. The TKTS Discount Booths offer same-day discounts on tickets to the public.

Do all three TKTS Discount Booths have the same discounts and show offerings?

Yes. TKTS Discount Booths have the same discounted show offerings. Tickets are available at 20%, 30%, 40% and 50% off the full price (plus a $6-per-ticket service charge).

Is it possible to know the day’s offerings at the TKTS Discount Booths?

Yes! View a live-feed of current ticket offers, or download the official TKTS app (available for iPhone, Android and Windows Phone) for free.

I can't find the information I need here. What should I do?

If you've read this entire page carefully and still need more clarification, please contact us by email at info@tdf.org. If you've purchased tickets, be sure to send us your full name, email address on file and the show about which you are inquiring.

How do I change my password?

You can easily reset your password on the TDF log in page by clicking “Forgot Password.”

I am a member of TDF Accessibility Programs, but I also want to be able to access the regular offerings. How can I do that?

If you are eligible, you can create a TDF membership account with the same email and password as your existing accessibility membership account.  Please note, our TDF Membership Program does not provide accessibility services such as the ability to fill specific seating needs, open captions, audio description, ASL, etc.  Contact tap@tdf.org if you have further questions.

I am a member of both TDF's Membership and Accessibility Programs. How do I buy tickets?

When you login you will automatically be taken to your accessibility membership. Here you can view offers, purchase tickets and review your order history for accessible performances only. In order to access your general TDF membership offers, click the button that reads "View General TDF Offers." Once you click the button, you will be able to view offers, purchase tickets and review your order history for your general TDF membership. When you have both membership accounts, your offers, cart and order history can only be seen separately. To return to your TDF accessibility membership account, click "View TAP Offers."

How do I delete shows from my shopping cart?

If there’s a performance that you do not wish to buy, click the "X" button in your shopping cart to remove that order from your cart.

How do I print a copy of my confirmation?

You can access your online receipt for upcoming performances by logging in clicking "My Orders." You can click on any order and print the confirmation page as your receipt.

How do I change my email address?

To change your email address, please login. Click "My Membership" from the menu bar and enter a new email address.

How do I change my billing address?

To update or change your billing and shipping address, please login. Click "My Membership" from the menu bar and modify the address you wish to change.

How do I re-subscribe to a mailing list (i.e. TDF Stages)?

If a member unsubscribes from our emails, by law we cannot add your email address back to our list. You may re-subscribe to TDF e-newsletters here.

How do I contact TDF?

You may contact us via email at info@tdf.org or explore other ways to contact TDF.

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