FAQ

• Full-time students
• Full-time teachers or school staff
• Those 30 and under
• Union members
• Those on federal disability
• Retirees 62+
• Government employees or civil servants
• Not-for-profit staffers
• Workers eligible for overtime pay
• Artists or arts professionals
• Members of the armed forces or veterans
• Freelancers and self-employed
• Clergy

Find out if you’re eligible and join TDF today!

To qualify for TDF Membership, you must provide proof of eligibility.* After you join, please email a photo or PDF of your qualifying documentation (click here for a list) to POE@tdf.org along with your full name and member ID#. If you’re renewing, please include your member ID#. Existing members must recertify eligibility every four years.

While email is preferred, proof of eligibility can also be mailed to:
TDF
ATTN: Proof of Eligibility (POE)
520 Eighth Avenue, Suite 801
New York, NY 10018

*Please note: If you do not provide proof of eligibility, you will still be responsible for all charges associated with your membership fee.

Membership with TDF is for one year. As your membership expiration date approaches, you will receive a series of email reminders as well as a renewal notice when you log in to browse ticket offers.

1. Log in to browse current ticket offers.

2. Filter by venue, category, date, keyword and more. Click on a show for more information along with available dates and times.

5. Enter your credit card number (Visa, Mastercard or American Express), expiration date and CVV number. Verify your billing address.

6. The final page is your confirmation and receipt, which will also be emailed to you.

All TDF tickets are held at the box office for pickup within an hour of showtime. The box office may ask you to present your order confirmation and/or a photo ID.

Up to nine (9) tickets per performance (subject to availability).

No, all TDF Member tickets must be purchased online.

Sorry, orders cannot be changed or canceled once processed. All orders are final and there are no exchanges or refunds. Please understand that TDF is not responsible for cast changes or inclement weather and cannot refund in such situations. Refunds are only issued if a performance is canceled.

No. TDF is unable to accept cash. If you want to buy tickets in cash, you can go to a TKTS Discount Booth or directly to the theatre box office.

If a performance is no longer listed, this means there are no more tickets available for that performance. However, please check the listings regularly, as we sometimes receive additional ticket allocations.

Tickets can be purchased for the performance date listed, and the dates can be as many as six weeks in advance. If there is a performance you would like to attend, it is recommended that you purchase tickets as soon as possible. Can I reserve the choices I select and come back later and find them? Ticket choices are held in the shopping cart for 30 minutes. If the tickets are not purchased within 30 minutes, they are released back in to the pool for other members to purchase.

The list of current offerings changes instantly throughout the day. Log in regularly to check for new performances and dates – shows can sell out quickly!

Translation: The email address you submitted could not be found.

Are you absolutely sure that you have correctly input your email address?
It may sound silly, but 90% of our users who complain that they can’t logon have simply made a typographical error in inputting their email address.

Are you using an “auto-complete” feature? If you are accustomed to inputting only the first few letters of your email address, your computer may have “remembered” a past mistake. Take the time to enter your email address and password completely, without using this feature. Once you have successfully logged on once, the “auto-complete” feature on your computer will “remember” the correct information and have it available for you in the future.

Did you change your password? Check your email for a message with the next steps. 

Are you using an “auto-complete” feature? 

If you are accustomed to inputting only the first few letters of your email address, your computer may have “remembered” a past mistake. Take the time to enter your email address and password completely, without using this feature. Once you have successfully logged on once, the “auto-complete” feature on your computer will “remember” the correct information and have it available for you in the future.

Did you change your password? 

Check your email for a message with the next steps.

Our network didn’t recognize you!

If you can successfully logon, but return to the logon page when you attempt to view our current online offers, you probably don’t have “cookies” enabled in your browser. “Cookies” are little bits of data that are sent to your browser in order to securely identify you as you move about our website. Normally, your browser will forward this information back to our server each time you make a request. “Cookies” do not contain any private information, and are used only to securely and safely identify your account. In most cases, “cookies” are enabled by default.

To enable “cookies”, follow the instructions below for your specific internet browser. On some platforms, the location of your cookie settings may differ. Please see your browser specific documentation/help for additional assistance.

For your security, TDF highly suggests that you upgrade your browser to the most recent version of your preferred browser software. However, if you are unable to upgrade your software, follow the instructions below to enable “cookies” on your browser. Please note that some features of TDF’s Online Offers may not be available to you. For assistance in upgrading, please contact your Internet Service Provider.

Translation: there is a compatibility issue.

TDF has discovered a compatibility problem with AOL for Broadband for the Macintosh. This is the only browser affected by this incompatibility. If you are experiencing this problem, please use the most recent version of Microsoft’s Internet Explorer for the Macintosh, or Safari.

If you are using an alternate browser, but experience a similar problem, please report this issue to TDF’s Technical Support Team.

Although we make every effort to seat people together, the box office sometimes sends us an odd collection of tickets that are not side by side. We cannot guarantee that seats will always be together.

TDF regrets that we are unable to accommodate seating requests. If you have a disability which requires seating consideration, you may be eligible for one of our TDF Accessibility Programs.

Our discounted tickets are always offered for seating anywhere in the theatre (unless specifically noted otherwise).  Because we do not know in advance what seat locations we will receive for any given performance we cannot provide the location of your seats until you pick up your tickets from the box office on the date of the performance.  Since our discounted tickets are always offered for seating anywhere in the theatre, we cannot honor any requests for special seating. Please bear in mind that many theatres have a mezzanine or balcony but no elevator. Exchanges at the theatre for different locations (downstairs, on the aisle, in the center, etc.) are simply not possible; the box office and house staff will not accommodate such requests. If you are unable to negotiate stairs, our TDF Accessibility Programs (TAP) membership is designed to accommodate patrons with disabilities. Tickets purchased through TAP are always downstairs and relatively close to the stage. These tickets are approximately twice the cost of tickets purchased through individual membership.

Most tickets are held at the box office. To pick up your tickets at the box office, you may be asked to present a copy of your order confirmation and/or a valid ID. To avoid long lines, please pick up your tickets 30 minutes prior to curtain. If you ordered tickets through a mail offer, tickets are mailed 7 to 10 days before the performance date you are attending. Delivery times depend on the efficiency of your local post office. Please keep a record of your order.

The price noted on your ticket will not always match the amount you paid to TDF. In addition to the $4 processing fee on each order, TDF includes a small service fee ($1-$5.50) in each ticket price to help fund our many education and accessibility programs.

No. Unfortunately, TDF cannot replace tickets that are lost or misplaced, and we do NOT keep records of seat locations.

We apologize for any inconvenience this may have caused you. Please send the unused tickets along with the accompanying envelope, ticket confirmation slip, and a brief explanation of your request to: TDF ATTN: REFUNDS 520 Eighth Avenue, Suite 801 New York, NY 10018-6507

Tickets purchased online may be picked up at the theatre 30 minutes before curtain time on the day of the performance only. Tickets may not be picked up at any other time.

Unfortunately, TDF cannot take a payment originally intended for a cancelled performance and apply it to another performance. Each transaction is separate. Instead, your credit transaction will be reversed (less the handling fee).

If you have tickets for a cancelled or closed show, TDF will automatically refund your money, less the handling fee, and your credit transaction will be reversed. Refunds are processed as we are notified of a cancelled performance. Always check your email for last-minute updates before attending a performance.  TDF is not responsible for cast changes and cannot refund in such situations. In addition, refunds cannot be processed due to inclement weather if the performance still takes place. Refunds are only issued if a performance is cancelled. All requests for refunds must be made in writing. Letters should be addressed to: TDF ATTN: REFUNDS 520 Eighth Avenue, Suite 801 New York, NY 10018-6507

Will TDF notify members in advance of cancellation?
If we are aware in advance of cancellations, closings or cutbacks, TDF policy is to email everyone who purchased tickets online to advise them about the change. Please note: Because TDF tickets are at a discounted price, theatres reserve the right to cut back or cancel. Because of this, TDF cannot guarantee tickets and has no other choice but to offer a full refund minus the $4 processing fee. However, if another date for a performance you wish to see is available, you may reorder.

At 8 a.m., Monday-Friday, online ticket sales end for that day. At 9 a.m. on Saturdays, all online tickets sales end for that weekend. Occasionally, at the request of the producer of the event, we will list an event for a couple of hours longer but this is very infrequently.

• Once your order is submitted, it cannot be cancelled or changed.
• Depending on availability and performance type, users are permitted to order up to nine tickets per performance. After your order is submitted, you will not be able to purchase additional tickets to this performance. If available, additional tickets may be purchased from the box office at full-price.
• Handling fees are nonrefundable.
• Although TDF will attempt to notify its patrons via our website of performance changes or cancellations, TDF makes no guarantees regarding the timeliness, accuracy, or reliability of information posted on our website regarding such changes.
• If, for any reason, TDF is unable to process charges against your credit card, you will be responsible for all charges associated with this your order(s).
• These services are for TDF ticket buyers only, and theatres reserve the right to require a photo ID and/or proof of purchase before releasing a member’s tickets.
• Participation in TDF’s ticketing programs is contingent upon compliance with all policies set forth by TDF and the individual theatres.
• Tickets will NOT be released to non-TDF members and are NOT transferable.
• Late seating is always at the discretion of the theatre’s management.
• TDF is not responsible for cast changes or inclement weather and cannot refund in such situations. Refunds are only issued if a performance is cancelled.

We are dedicated to the privacy of our customer’s information and employ 128-bit Secure Socket Layers (SSL) encryption. SSL is the industry standard and among the best software available to ensure secure commerce transactions. SSL is used to encrypt all of your personal information. This includes your name, address and credit card number. The process of encryption converts your personal information into bits of code that can be securely transmitted over the Internet. You will know you are on a secure page when you see the following:

• The picture of the lock in your status bar
• https:// in the beginning of your address bar

Most newer browsers are capable of supporting the SSL protocol and will automatically detect the presence of this protocol and convert to secure mode, which is indicated by the presence of either an unbroken yellow key or a closed yellow lock in the browser’s status bar. Please note that older browsers do not support 128-bit SSL encryption, and therefore cannot be used to purchase tickets online through TDF.

If you are having trouble accessing the TDF website, please email the following information to info@tdf.org: What type of computer are you using? What operating system? What browser? What version? What exactly is happening and when? If you are reporting a broken link, where is it and what is it linking to? What exactly did the error message you received say? I cannot remember my password. How do I retrieve it? You can easily reset your password on the TDF log in page by clicking “Forgot Password.”

The newest version of the following browsers have all been tested with our website.

• Google Chrome
• Microsoft Edge
• Firefox
• Safari

We encourage everyone to use the newest version for optimal security (upgrades are free). To Find Out the Version of Your Web Browser In the browser, click on “Help ->About ->.” The browser version will be listed.

To Clear Your AOL 9.0 Browser Cache From the horizontal toolbar at the top of your screen, click on “Settings.” A box appears called “Settings: Essentials.” Click on “Internet [Web] Options.” A new window will launch called “AOL Internet Properties.” Click on the “General” tab. Under “Temporary Internet Files” click on the “Settings” button. On the “Settings” page, make sure “Every visit to the page” is selected. Click “OK.” When you return to the ‘”General” tab, click on “Delete Files” to clear the cache. Click “OK.”

To Clear Your Internet Explorer Cache (Windows) In the browser, click “Tools” on the menu bar. Choose “Internet Options.” On the “General” tab, click “Clear History.” When it asks “Delete all items in your History folder?” click “OK.”

To Clear Your Internet Explorer Cache (Mac OS X) Open the Explorer menu and select “Preferences.” Find the section labeled “Web Browser” and click on “Advanced.” Find the section labeled “Cache” and click on the “Empty Now” button.

To Clear Your Netscape Cache Launch Netscape. In the browser, click  “Edit” on the menu bar. Choose “Preferences.” Click on the plus sign (+) by “Advanced” and choose “Cache.” Click “Clear Memory Cache” and then click “OK.” Click “Clear Disk Cache” and then click “OK.” Click “OK.”

To Clear Your Mozilla Firefox Cache (Windows) In the browser, click “Tools” on the menu bar. Choose “Options. Select “Privacy.” Choose “Cache.” Choose “Clear.”

To Clear Your Mozilla Firefox Cache (Mac OS X) Open the Firefox menu and select “Preferences. Click on the “Privacy” tab. Find the line labeled “Cache” and click on the “Clear” button.

Make sure your computer is set to accept cookies before you try to make a purchase. Make sure nothing is preventing your browser from accepting cookies such as an antivirus programs or a pop-up blocker.

To Turn on Cookies in Microsoft Internet Explorer In the browser, choose “Tools.” Select “Internet Options.” Click the “Security” tab. Click “Internet,” then “Custom Level.” Scroll down to “Cookies” and choose one of the two options.
To Turn on Cookies in Netscape From the “Edit” menu, select “Preferences.” Click “Advanced.” Click to select the box labeled “Accept All Cookies. Click “OK.”
To Turn on Cookies in Mozilla Firefox In the browser, choose “Tools” and select “Options.” Click the “Privacy” tab. Expand “Cookies” menu. Check the box labeled “Allow Sites To Set Cookies.” Click “OK.”

If you have tickets for a cancelled or closed show, TDF will automatically refund your money and credit your account (less the handling fee). When possible, we make every effort to process refunds prior to the cancelled or closing date of a performance. Always check your email for last minute updates.

The CVV (Credit Card Validation Value) number or security code is the three-digit number on the back of your MasterCard of Visa. On American Express cards, it is the four-digit number on the front of the card, just above the account number. This is an added safeguard against fraud.

For added security, the TDF website does not store credit card information. Please enter the account number of the credit card you wish to use each time you place an order. The date I would like to attend a show is not available. TDF is only able to offer discount tickets that each individual show makes available to us. The dates, times and quantities are sometimes very limited, and this can be reflected in what you see in TDF’s online offers. TDF always strives to offer the greatest range of performance times possible, and we encourage you to check back periodically for new dates and shows.

Most box offices require that you (the TDF member) be present, showing a matching photo ID along with your printed ticket order confirmation. If you need to view or reprint your TDF order confirmation, log in and click “My Orders.” Tickets may not be released to anyone except the member and only with proper corresponding identification.

The TKTS Discount Booths and TDF membership are two different programs. TDF membership is open only to eligible individuals and requires a $42 membership fee to join. TDF membership allows you to purchase tickets online at discount prices in advance. The TKTS Discount Booths offer same-day discounts on tickets to the public.

If you’ve read this entire page carefully and still need more clarification, please contact us by email at info@tdf.org. If you’ve purchased tickets, be sure to send us your full name, email address on file and the show about which you are inquiring.

You can easily reset your password on the TDF log in page by clicking “Forgot Password.”

If you are eligible, you can create a TDF membership account with the same email and password as your existing accessibility membership account. Please note, our TDF Membership Program does not provide accessibility services such as the ability to fill specific seating needs, open captions, audio description, ASL, etc. Contact tap@tdf.org if you have further questions.

When you log in, you will see TAP offers at the top and TDF member offers below. If you only want to see TAP offers or only want to see TDF member offers, click the filters on the left-hand rail.

If there’s a performance that you do not wish to buy, click the “X” button in your shopping cart to remove that order from your cart. How do I print a copy of my confirmation? You can access your online receipt for upcoming performances by logging in clicking “My Orders.” You can click on any order and print the confirmation page as your receipt.

To change your email address, please log in. Click “My Membership” from the menu bar and enter a new email address.

To update or change your billing and shipping address, please log in. Click “My Membership” from the menu bar and modify the address you wish to change.

How do I re-subscribe to a mailing list (i.e. TDF Stages)?
If a member unsubscribes from our emails, by law we cannot add your email address back to our list. You may re-subscribe to TDF e-newsletters here.

How do I contact TDF?
You may contact us via email at info@tdf.org or explore other ways to contact TDF.

Yes! TDF has partnered with Cusuem to provide Digital Membership Cards to Members. Download the card to your smartphone wallet to enjoy Member Perks, an ever-growing list of deals and discounts from a variety of businesses. We will also be able to send you push notifications when hot new shows go on sale at TDF. This is all free with your active Membership.

Please follow the instructions in the email from Cuseum.

Please click the words “Download Membership Card.”

Please email us at info@tdf.org and we will make sure Cuseum resends the email. If you still don’t see it, please check your junk folder.

Of course! Downloading the Digital Membership Card is completely optional, but we highly recommend that you add it to your smartphone wallet so we can send push notifications about tickets, new Member Perks and renewal notices.

No, it’s just an added perk of TDF Membership.

Yes. The expiration date should correspond to the end of your current TDF Membership. When you renew, it should update. If not, please email us at info@tdf.org and include your TDF Member ID#.

No scanning needed! If you want to take advantage of our Member Perks, just present your Digital Membership Card for in-person offers or follow the instructions for online deals.

No. You are required to present a photo ID to pick up tickets.

Check out the Cuseum FAQ.