TKTS FAQs

Answers to your questions about the TKTS booth
Are you at a TKTS booth?
Look for one of our Patron Services representatives, dressed in red, with "Got Questions" on their backs. They'll be happy to help you and answer all your questions!




TICKET QUESTIONS

How much do tickets cost?
Every ticket sold at the TKTS booths is discounted. Every day, each individual show chooses the percentage of discount (50%, 40%, 30%, and 20%) for its tickets sold at TKTS. Since different shows have different ticket prices (and TKTS does not always get the same seats in the theatre) it’s hard to say what the exact cost will be. In general, a Broadway ticket at the booth, discounted at 50%, will be somewhere between $70 - $85.

Top prices for Off Broadway shows are somewhat less expensive than Broadway shows. Generally, an Off Broadway show at 50% discount will cost around $50.

What fees are added to the ticket price?
TKTS has the lowest ticketing fees in the industry. Fees from TKTS support Theatre Development Fund (TDF) and are used to offset the cost of operating the TKTS Booths and to support TDF’s arts education, access and subsidy programs.

TKTS fee: There is a $5.00 per ticket service fee that goes to Theatre Development Fund (TDF). Facility fees:  These fees, which can range from $1.00 - $2.50 per ticket (depending on the theatre), are added on to the ticket price by the individual theatres.  
Broadway League fee: Shows whose producers are members of Broadway’s trade association, The Broadway League, add a $1.00 per ticket “Broadway League” fee. 

What forms of payments are accepted at the TKTS Booths?
TKTS accepts cash, all major credit cards, TKTS gift certificates, and debit cards that bear the Visa or MasterCard logo on them. There is no additional fee to use a credit card at TKTS. 

PLEASE NOTE: A small number of Off-Broadway shows may require cash only. TKTS no longer accepts Traveler's Checks.

How many tickets can I buy at the TKTS Booths?
There is a limit of six tickets per person at TKTS, but if you need more, don't worry! Just have more than one person with you, or speak with a Patron Services Representative, who will assist you in getting the seats.

Are the “best” tickets only available when TKTS opens?
Not necessarily.  Although the bulk of tickets to go on sale are made available for TKTS by the time we open, shows may, and often do, release more tickets to TKTS throughout the day – right up to curtain time.  
What seats are available?

Seat locations change daily, and often throughout the day. When you get to the front of the line, the tickets seller’s computer will always retrieve the best available seats for the show. Which seating locations will be available for sale are determined by the shows themselves. 

What is the “Play Only” line? 
If you are in line to purchase tickets to a non-musical performance at the TKTS Times Square booth, you can stand in the “Play Only Line.” Every show available for purchase in this line will be designated with a “P” on the display boards. The line usually starts on the west side of the booth by window #12; the window has a dedicated sign. If you cannot find the “Play Only Line”, please ask a Security Guard or a TKTS Patron Services representative.

Can we get wheelchair seating at the booth?
It depends on the show. When patrons who use wheelchairs arrive at the window, the ticket seller will call the box office for the show they want and see to inquiry whether wheelchair locations are available. If so, the patrons may purchase the tickets at the Booth. Sometimes, after the tickets have been purchased, the patrons will have to pick-up the tickets at the theatre itself.

Can tickets be purchased using the TKTS app, instead of waiting in line at the TKTS Booths?
At this time, the only way to purchase tickets is to go to any of the three Booth locations and purchase tickets at the windows.

Can I buy full-price tickets at TKTS?
Yes, but only at TKTS Times Square. At that TKTS Booth, Window #1 sells full-price tickets for future performances and same-day full-price tickets for shows that are not on sale at a discount at TKTS. There is no full-price window at TKTS Seaport and TKTS Downtown Brooklyn.

May I use discount codes or other discount mailings I've received from shows at the Full-Price Window at TKTS Times Square?
No. At the Full-Price Window you may only buy full-price tickets. You need to go to the theatre box offices to use those special discounts.
 


GENERAL QUESTIONS ABOUT THE TKTS APP

What is the TKTS app?
The TKTS app is the official TDF app which features accurate, up-to-the-minute listings, of all shows available at the world famous TKTS discount booths at all three locations: Times Square, South Street Seaport, and Downtown Brooklyn. In the app, you may also find detailed and theatre information, TDF Stages Magazine, and more ways to interact with Theatre Development Fund.

Where can I download it?
You can download the TKTS app free of charge from the iTunes App Store, the Google Play store or the Amazon App Store.

Are all the shows available at the TKTS Booths included in the TKTS app?
Yes, every show available for sale is listed in the app.

How often is the TKTS list updated?
The TKTS list reflects what’s on the TKTS boards in real time and, therefore, what’s for sale at the booths at any given moment.  As ticket availability changes, shows will be added or removed from the boards. The TKTS app will also reflect all changes. 

What devices does it work on?
The TKTS app works on iPhone, iPad and Android smartphones.  We also have versions of the app available for the Android and Windows Phone platforms.

Where do I send questions and feedback about the TKTS app?
For technical support regarding the TKTS app, you may email TDF at app@tdf.org . If you have a TKTS booth related question, email us at info@tdf.org. You may also use the “Information” tab in the TKTS app to contact us.

What is “My List”?
If you would like to be notified when the show of your choice becomes available for sale at TKTS, you may add it to “My List” by touching the bell icon next to each show. You may be notified about as many shows as you would like and can manage these notifications from the “My List” tab. In order to be able to receive notifications, please make sure you’ve given the TKTS app permission to do so.

Where can I see the line wait time for each booth?
You can find the line wait times on the Map Screen which features the TKTS Booths' location and hours. This can be accessed by tapping the pin on the right side of the top navigation bar (Next to the search icon!). To see the approximate line wait time at each booth, tap the booth on the map. A bubble will appear above the booth with an approximate wait time. If the booth is closed, the bubble will read "Closed;" if no time has been posted during open hours, it will simply read "Open."
Please note that the stated time is an approximation in real time, and the actual line wait can fluctuate.