How do I become a member of TDF Accessibility Programs
You can apply online at http://home.tdf.org/TAP/Email/index.html
If you prefer to apply by mail, send a self-addressed, stamped envelope
520 8th Ave., Suite 801
New York, NY 10018-5652
If I am already on TDF's regular membership list, can I also join
No, you can only be a member of TAP OR REGULAR TDF-NOT BOTH!
If you are a member of our general TDF membership program and would like to
switch over to TAP, please send an email to email@example.com indicating that you would like to
change your membership. You will need to include your TDF membership ID# and fax
or mail proof of your disability.
What if my spouse/partner is a member of the general TDF membership
If there is someone in your household who qualifies for
general TDF membership they can have a separate account, even though the mailing
address is the same. Please remember that any tickets ordered through general
TDF membership are always offered for seating anywhere in the theatre and we do
not know in advance what seat locations we will receive for any given
performance. As a result general TDF membership cannot honor any requests for
special seating. Therefore, if you plan to attend the theatre with your
spouse/partner, we suggest that you order tickets through your TAP account.
What kind of proof would I need to supply to become a member of
The preferable proof of disability is a doctor's note;
however, a copy of an Access-A-Ride Pass or the results of a medical test (i.e.
hearing/vision) are also acceptable.
If I apply online, when do I supply proof of
You have 30 days from the day you apply online to send
your proof of disability.
What if my medical condition changes?
If your condition
changes (i.e. you now require an aisle seat rather than general orchestra
seating) please call the TAP office at 212-912-9770 ext. 381 or email us at firstname.lastname@example.org. When emailing, please include your
TAP customer ID#.
Is there an annual fee for TAP?
NO, currently there is
no annual fee for this service. However, a fee may be instituted in the future.
How many tickets can I order through the TAP program?
You can order up to NINE (9) tickets per performance unless
Will my seats always be in the orchestra if I order through TAP?
YES, Orchestra Seating is guaranteed for all performances.
Are TAP tickets more expensive than those sold through TDF's general
YES, the tickets are more expensive because TAP
guarantees an orchestra seat. The cost of the tickets will be approximately 50%
of the box office price.
Is there a handling fee for TAP?
YES, there is a $4.00
handling fee per order, per show (NOT PER TICKET). So, for example, if you
ordered five (5) tickets for The Phantom of the Opera, you would add
$4.00 to the total cost of the ticket order.
If something happens and I cannot attend a performance, would I be
entitled to a refund or allowed to go to another performance?
tickets through TAP are NON-REFUNDABLE unless a performance does not go on.
However, in some cases, you may be able to "past-date" your tickets for another
performance by contacting the number on the back of your tickets (usually Ticket
Master or Telecharge).
How will I receive information for upcoming shows?
monthly email will be sent giving pertinent information on upcoming shows. You
can also request to have a brochure mailed to you.
Members who are hard of hearing or Deaf will also receive an offer for Open
Captioned and Sign Language Interpreted performances approximately every three
months through the regular mail and via email. Sometimes, additional ticket
offers for Open Captioned and Sign Language Interpreted shows are sent out via
Once I send in my ticket request form, when can I expect to receive
my tickets in the mail?
You should receive your tickets AT LEAST
ONE (1) WEEK PRIOR TO THE PERFORMANCE DATE. If you do not receive your tickets
by that time, please call the TAP Office at (212) 912-9770 ext. 381 for
If I give performance date options, how do I know what date my
tickets will be for?
TAP always does its best to fill a customer's
first choice but you will not know for sure what date has been filled until you
get your tickets in the mail.
What if the performance(s) I request are sold out?
your order cannot be filled, TAP will return your check. TAP will never
partially fill an order. For example, if you send in a check for 4 tickets and
only 2 tickets are available, your check and order will be returned to you.
What if my tickets are lost in the mail or I misplace them?
TAP keeps a record of all seat locations. If your tickets are lost,
please call (212) 912-9770 ext. 381 A.S.A.P. We will then fax or email you a
"lost ticket form". You will then take the "Lost Ticket Form" with you to the
box office on the day of the performance.
Can I order tickets online?
To order online from
o Go to the TDF website at www.tdf.org.
o Click on "TDF Member
Login" (top right).
o Put in your email address where
o Add your password. Your default password is your
7-digit customer ID #.
o Click "log in" and the page will open up
to your current listing of shows.
o Click on the title of the show
you wish to purchase and follow ordering instructions.
o You will
get an immediate confirmation of your purchase, if tickets are available.
I can't login. What is the problem?
Your email might not
be registered with TAP or your account may be inactive. If you are having
trouble please email email@example.com for further
I have not been getting offers in the mail. Why?
recently updated the mailing list so if you have not ordered tickets in the past
2 years, your account may be inactive. To get back on the mailing list, please
email firstname.lastname@example.org and include your member I.D.
# if you have it. If you do not have your I.D. # please include the complete
name the membership was under, along with your current mailing address.
What are TAP's business hours?
MONDAY - FRIDAY,
10:00 AM - 6:00 PM
TDF & TAP CLOSE AT 3:00 PM ON FRIDAYS IN THE SUMMER
(JUNE 1 - AUG. 31, 2012)
How can I contact TAP?
VOICE PHONE: (212) 912-9770 ext.
768-1563 ATTN: TAP
520 8th Ave., Suite 801