TDF Accessibility Programs FAQs

All you need to know about our accessibility programs

How do I become a member of TDF Accessibility Programs?

You can apply online at https://secure2.tdf.org/joinTAP/

If you prefer to apply by mail, you can download our application here, send a self-addressed, stamped envelope to:

TDF Accessibility Programs
520 Eighth Avenue, Suite 801
New York, NY 10018-5652

ATTN: Application

If I am already on TDF's regular membership list, can I also be an Accessibility Programs Member? 

Yes, please contact tap@tdf.org on how to have a dual membership.

What if my spouse/partner is a member of the general TDF membership program?

If there is someone in your household who qualifies for general TDF membership they can have a separate account, even though the mailing address is the same. For sign-in purposes and e-correspondence there will need to be separate email addresses. Please remember that any tickets ordered through general TDF membership are always offered for seating anywhere in the theatre and we do not know in advance what seat locations we will receive for any given performance.  As a result general TDF membership cannot honor any requests for special seating.  Therefore, if you plan to attend the theatre with your spouse/partner, we suggest that you order tickets through your Accessibility Programs account.  

What kind of proof would I need to supply to become a member of TDF Accessibility Programs?  
The preferable proof of disability is a doctor's note; however, a copy of an Access-A-Ride Pass or the results of a medical test (i.e. hearing/vision) are also acceptable.

If I apply online, when do I supply proof of disability?
You have 30 days from the day you apply online to send your proof of disability.

What if my medical condition changes?
If your condition changes (i.e. you now require an aisle seat rather than general orchestra seating) please call the TAP office at 212.912.9770 ext.*381 or email us at tap@tdf.org.  When emailing, please include your customer ID#.

Is there an annual fee for TDF Accessibility Programs Membership?  
NO, currently there is no annual fee for this service.  However, a fee may be instituted in the future.

How many tickets can I order through the Accessibility program? 

You can order up to NINE (9) tickets per performance unless otherwise stated.

Will my seats always be in the orchestra if I order through the TDF Accessibility Programs Membership? 

YES, orchestra seating is guaranteed for all performances.

Are tickets more expensive than those sold through TDF's general membership?

YES, the tickets are more expensive because we guarantee an orchestra seat for our Accessibility Programs Members.  The cost of the tickets will be approximately 50% of the box office price for their orchestra seat.

Is there a handling fee?

YES, there is a $4.00 handling fee per order, per show (NOT PER TICKET).  So, for example, if you ordered five (5) tickets for The Phantom of the Opera, you would add $4.00 to the total cost of the ticket order.

If something happens and I cannot attend a performance, would I be entitled to a refund or allowed to go to another performance? 
All tickets through TDF are NON-REFUNDABLE unless a performance does not go on.  However, in some cases, you may be able to "past-date" your tickets for another performance by contacting the number on the back of your tickets (usually Ticketmaster or Telecharge).

How will I receive information for upcoming shows? 

Every 6 weeks, an email will be sent giving pertinent information on upcoming shows.  You can also request to have a brochure mailed to you. 

Members who are hard of hearing or Deaf will also receive an offer for Open Captioned and Sign Language Interpreted performances online only. For members who are blind or have low vision, audio described performances are sold online only.

Once I send in my ticket request form, when can I expect to receive my tickets in the mail? 

You should receive your tickets AT LEAST ONE (1) WEEK PRIOR TO THE PERFORMANCE DATE.  If you do not receive your tickets by that time, please call the office at 212.912.9770 ext. *381 for assistance.

If I am ordering by mail and I give performance date options, how do I know what date my tickets will be for? 

TAP always does its best to fill a customer's first choice but you will not know for sure what date has been filled until you get your tickets in the mail. 

What if I’m ordering by mail and the performance(s) I request are sold out? 

If your order cannot be filled, we will return your check.  TDF will never partially fill an order.  For example, if you send in a check for 4 tickets and only 2 tickets are available, your check and order will be returned to you.

What if my tickets are lost in the mail or I misplace them? 

Our accessibility department keeps a record of all seat locations. If your tickets are lost, please call (212) 912-9770 ext. 381 A.S.A.P.  We will then fax or email you a "lost ticket form".  You will then take the "Lost Ticket Form" with you to the box office on the day of the performance.

Can I order tickets online? 
YES

To order online from your computer:

        o  Go to the TDF website at www.tdf.org. 

        o  Click on "TDF Member Login" (top right).

        o  Put in your email address where indicated.

        o  Add your password.  Your default password is your 7-digit customer ID #. 

        o  Click "log in" and the page will open up to your current listing of shows.

        o  Click on the title of the show you wish to purchase and follow ordering instructions.

        o  You will get an immediate confirmation of your purchase, if tickets are available.

I can't login. What is the problem?

Your email might not be registered with TDF Accessibility Programs Membership or your account may be inactive. If you are having trouble please email tap@tdf.org for further assistance.

I have not been getting offers in the mail.  Why?

We update the mailing list frequently, so if you have not ordered tickets in the past 2 years, your account may be inactive. To get back on the mailing list, please email tap@tdf.org  and include your member I.D. # if you have it.  If you do not have your I.D. # please include the complete name the membership was under, along with your current mailing address.  

What are TDF's business hours?

MONDAY - FRIDAY, 10:00 AM - 6:00 PM 

TDF CLOSES AT 3:00 PM ON FRIDAYS IN THE SUMMER (JUNE 1 - AUG. 31)

How can I contact your department?
VOICE PHONE: 212.912.9770 ext. *381
Email:tap@tdf.org

Fax: 212.768.1563 ATTN: TDF Accessibility Programs

Mail:
TDF Accessibility Programs
520 Eighth Avenue, Suite 801
New York, NY 10018